If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. eBay recently announced Authenticity Guarantee for trading cards. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. Need to report a problem or not sure about the next steps? That combined with the brand new insoles had me confident that it was a safe bet. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Proof of delivery for returned items Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Again, I got completely screwed. How it works for ungraded cards. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Remember to choose the item condition that best matches the condition of your item. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. confidencejust look for the checkmark. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. After a while you can call and get that number raised. View cart for details. Trading Cards have a more limited return window. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. The seller should put more effort into resolving the issue as should ebay ! A dialog will open as you type your search terms. eBay Authenticity Guarantee. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Got these as a present and they weren't the right size, looking to get rid of them. The shoes were not like the picture and unusable to me. Yeah it really is awful. eBay will not authenticate ineligible items. Sellers are required to deliver the item as it was described in the listing. . This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Please respond to them for follow-up on your specific case. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Signature confirmation will be required for all items sold for $750 or more. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. This is a rare case where I would leave a negative, honestly. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. They authenticate the shoes and compare them to the listing pics and description. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Its not like it was preventable. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Learn more in our FAQs. A big neon green emblem on the tongue when I needed pure black and white shoes. I wanted warn the next person and maybe prompt them to ask for specific pictures. I hate Ebay's authenticity guarantee. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Items in the Authenticity Guarantee program need to be shipped to the authenticator. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. After all, those two genres are among the most common and sought-after high-end cards. Holy Foul Feet Batman!!! I appreciate the tips though. There is no opt in or opt out option. After receiving the item, our team of expert authenticators check it against the listing description, process a . If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Weird scam that could easily be hidden by a smart scammer. Per the seller's return policy in the listing To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. The right size, looking to get rid of them team of expert authenticators check against... 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