I've only been escorted <10% of the time (excluding the "let me help you with your luggage" shake-down). Everyone would agree that tipping a person bringing bags to your room on your request is appropriate, but forced assistance with bags along with an onslaught of useless information is done with motive in mind, and it isn't to make you feel warmly welcomed. Same in Europe. This was the Four Seasons Toronto of all places. It means it's not you walking into that. 83% found this document useful (42 votes), 83% found this document useful, Mark this document as useful, 17% found this document not useful, Mark this document as not useful, Save Escorting Guest to the Room For Later. It covers the dining room or restaurant service procedures before the food and. I don't think concierge chat is good on that walk, but it's a genuine opportunity for someone to be friendly and personable and helps hugely in anticipating guest needs, picking up on things like a big anniversary etc. I do find the practice in general interesting, because Im not sure I totally understand the logic, and what the tipping norms are around this (at least for hotels in areas that have a tipping culture). . Check your understanding. Then if you don't like the room they can immediately move you. Always try to walk to the right of the Guest while directing to their room. A reader raised an interesting question in the comments section of my Ritz-Carlton Turks & Caicos review, which I wanted to address in a separate post. Something else that's led to awkward moments is that, in general but especially with COVID, I don't want anyone to touch my luggage. Examples of what to say when greeting guests Politely ask Do you have any reservations to ensure you know whether to look for them or find a table If they do have a booking follow up with Can I please have your name After checking the reservation repeat the details back to them Absolutely. There are times people have walked in and there are guest already sleeping, there are times my key doesnt work and I have to go back to the desk, there are times the tv doesnt work or there are no towels. I have no problem with this too, escort or not. since my first job experience as a butler, i need more information about the standart operating procedure for the profesional butler. Looks like most of the commenters are men who hopefully respect women. I think you're placing this FOR AMERICANS IN AMERICA, whereas where you cross cultures and norms, the 'guided tour' is helpful. For security reasons I think it is a good idea. In most of Asia, most luxury hotels will offer to escort you. Really loving the Trending Now pop up. that is of course if you are interested to learn. You can read how to use it here. Always ladies first. Read all the comments and still no answer. Preference to children. No thank you. 9. As a result, we both got new upgraded rooms and got a gift certificate for one-night at the hotel. So better ask him or her first and if he agrees then show the way by this way: So, Mr. Robin, Should I show you how to use your room key card, First please insert your key card from the bottom to upwards and continue until you see the green light on. Having just returned from PV, it was especially blatant and annoying. is automated. atOptions = { I always bring a town map with us to give them and on the way we talk about where the beach access is, restaurants and we answer any questions they may have. Ensure guests are following distance no more than one meter. I applaud those in the hospitality industry that take pride in helping hotel guests with information, escorting them to their room, helping with bags, easing the check-in process, etc, all without expecting a tip or doing it just for a tip. The problem is that many frontline workers in the service industry are not friendly and want to provide you good service. Be aware of the exact location of the facilities in and around the hotel. This is the laundry bag, and the laundry And I can & will carry my own damn bags. In each learning outcome are Information Sheet Self-Checks Task Sheets and Job. On a spread out property, particularly resorts, it's actually beneficial to be escorted to your room, particularly where it's a golf cart ride away (in which case it's more organic). document.write('

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