Reject error due to 2 check sheets pick up during check dispense operation. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. The planned expiration of PCI PTS v5 is April 20, 2026. Contact telephone company, Use diagnostic or modem test to test modem. 3. Check the status of Black mark sensor2. Check the cassette catcher 2. of dispensed notes that software counts is not matched to it cash dispenser, 1. 9799904 Description: PIN error. Check jam in 1 cassette and reload 4. Bills are remained in CS1AB sensor after dispensing bills. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check the cassette catcher2. Previous 1 If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Delivered data time out of EPP. Check if CS62 sensor poll is abnormal 3. Realign notes in the cassette 3. 4. How to fix the problem: 1. Check the wiring connections to the solenoid(s). Check notes in 1 Cassette 2. Reconfigure denomination at supervisor mode. At Hyosung, we design our machines from the ground up. Check the printer head and change if necessary. Move the vault switch forward to aid door clearance problems. Check the catcher inside cassette #2 guide. Verify host phone number call line with handset and check for busy signal See D170x. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. 20002. Clean CS4A and CS4B. Check the Cash Dispenser received command 2. 1. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. 2. Error for the double note detection during separation. Set the cassette properly, 1. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Use a business card or stiff paper to clear jams. Otherwise the dispenser may require service. Check if each sensor is mounted. Check communication cable connected properly 2. Remove jammed notes on Cash Dispenser return path 2. The error of double detection bills during dispense operation, 1. 1. Check the transaction from the host and try again. Check phone number. Check command that Cash Dispenser is received. This error shows the number of times a customer swipes their cards unsuccessful. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Check dust in existence CS5 Sensor Guide 5. 1. Reboot ATM. Sensor is located along the delivery path right after where the note exits the 1st cassette. Contact to host and phone company. 2. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. 9701151: EPP is down when it receives an 'Get Status' command: 1. ATM Solutions. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. 2. 1. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Upgrade the Cash Dispenser firmware or download software again 3. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Call your attendant. Check the status of setting paper 2. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Replace cash dispenser PCB2. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Check transaction with the processor. Check that Dual Master Key is disabled (non Coredata). Clean CS1A, CS1B and CS13. Command, Gate operation sensor (CS3) error before initial recovery, 1. 9701111: BCC error of EPP: Check BCC logic of EPP. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check a dust in stacker 2. 1. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Loose belts can slip off rollers and block sensors. Otherwise the dispenser may require service. 1. Check for notes in the Cash Dispenser. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Reinitialize3. In the message box please tell us exactly what youre looking for. Check the transaction from the host and try again. Check the shutter motor connection cable. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Check the abnormal communication cable. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Otherwise the CDU will require repair / replacement. Set cassette #1 correctly 2. Check communication cable connected properly. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Phone line connected to ATM will not support data communication. Low Cash. Verify phone connection. 2. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. If the cash is of known good quality then try cleaning the cassette and dispenser. Check the status of sensor and its connector. Check Cash Dispenser Unit information. Remove note from the CDU delivery path.2. Otherwise the printer needs service. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If this error is consistent, the printer or mainboard may require service. 1. 800-951-9533. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check CS15A Sensor Cable 3. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 1. Check the status of Black mark sensor 2. Check abnormal clutch. Check if CS62 sensor poll is abnormal 3. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. You may need to remove the printer to clear jams. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 1. CS13 sensor detects a bill with hole during dispensing. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Replenish receipt paper in paper charger 2. Replace Reject Solenoid 1, 1. Get the trace file and log files in D:\trace 2. Reinitialize CDU. Code reported by host processor (Shazam). Check Main Motor Encoder Slit. 1. 1. Something is detected on CS41AB sensor during dispensing bills. Check bill jam or no note in cassette #2. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Check the replenished amount and replenish 2. Check all wiring connections to CDU mainboard. Contact to technician support team. If consistent, it can be a defective modem. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check for jammed notes or blocked sensors. Reject error due to long check sheet during check dispense operation. 1. Paper of a lesser thickness is more prone to jamming. Reboot ATM. Check cassette sensor. 1. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check notes in Reject Box 2. CDU programming is not accurate or complete. 1. Reset the Replenish the paper roll. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. 3. 1. Check the status of sensor and its connector. Upgrade Cash Dispenser Firmware or re-download 3. Change Main Motor Encoder Slit Sensor CS8, 1. Check modem cable 2. Remove a dust on the CS13 sensor, 1. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Replace Mainboard. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the modem connection and the modem test. Check Sensor(CS6) Poll3. Reboot ATM 2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check the printer head and change if necessary. 2. Check notes status in the reject box 2. 5. Detected notes in path before initializing. Upgrade the Cash Dispenser firmware or download software again3. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. If error is persistent, modem may be defective. The ATM attempted to do a reversal and could not. 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Remove a jammed note between the tray and Cash Dispenser 2. Realign check sheets in the check cassette box. Remove any jammed paper from the printer. Check Cash Dispenser Unit information. Remove note from the CDU delivery path.2. 2. 1. If this error persists, the printer will require service. In most cases you may have to remove the printer to locate difficult jams. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Remove any notes from path. , Monday Friday Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Complete the contact form below and well follow up right away. Rearrange notes in Cassette 3. Change Main Motor Encoder Slit Sensor CS8. Remove the remaining notes at a sensor in front of the CST 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. 3. Check if printer head lever is properly close, 1. Check CS8 Sensor Cable 6. RMS IP or Port is not inputted in RMS Enable. Upgrade Cash Dispenser Firmware or Re-download3. 1. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check notes in Reject Box 2. If error is persistent the dispenser may require service. Check if the CS3 sensor bracket is bended.4. Replenish receipt paper2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check the CIU Module Print Head.4. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Initialize Pin SP. Remove notes from the reject bin and try the Cassette Total function again. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check notes status in the reject box. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check if each sensor is mounted.1. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. 9722060 ICRW detects time out. Time out(30sec.) Do RESET at Operator Function 2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check and reseat all belts. Try cleaning the cassette and dispenser. Check dust in existence CS5 Sensor Guide5. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. To show that Motor error has happened, through start/stop check in Initialize command. Check modem and modem cable connection 2. 1. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check the feed motor operation in the throat unit. Realign notes in the cassette3. Check Encoder Sensor CS8 BRKT 5. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. 2. The target call address has call blocking enabled. Depending on the model of dispenser there are different causes and possible solutions. Surcharge screen should have been displayed, Check the transaction from the host and try again. Check telephone line connection. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Check the transaction from the host and try again. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). 1. Check CS3 Sensor BKRT3. Check if the CS3 sensor bracket is bended. (Currency, Denomination, etc. Reconfigure the maximum dispensable count, 1. Clean CS1B and CS13. Check the status of setting paper.2. Remove notes in the reject box and remount the reject box 3. ATM Fees- How much to charge per transaction. If error occurs when checking CS11A cable operation, replace a sensor. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 9701017. Clean CS2. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. 1. Reconfigure denomination 2. Check command that Cash Dispenser is received 2. 1. Rearrange notes in Cassette 2. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. (Currency, Denomination, etc), 1. Remove dust in CS1~CS4 sensor 3. To show that DSR signal was turned to OFF(communication is cut). Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Straighten and shuffle cash in the cassette. 4. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Check the abnormal communication cable. Error of being removed 2nd cassette before separate rejection, 1. Its impossible to read the version after CDU Setup. NOTE: Do not use metal objects to clear the jam. 1. Clean CS1A 4002200 CS1B sensor detects note in delivery Re-program the ATM. Call your attendant. Nautilus Hyosung ATM Error Codes. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. If they are broken the cassette will not stay in the dispenser. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. One or two instances of this error does not usually indicate a defective part. Check CS5_2 Sensor Cable 2. Check the replenished amount and replenish 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Check the Cutter module. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. ), 1. Check CS5_1 Sensor Cable 2. 1. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Remove the remaining notes at a sensor in front of the CST. Use an electrical parts contact cleaner to clean the terminals. Check communication cable 3. Remove note from the CDU delivery path. Check CS13 sensor (note jam and dust)2. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check if communication cable or COM port is not connected. Check for any CDU error codes and the number of notes dispensed to customer. Check modem cable 3. WebRMS could not retrieve the local ATM time. Remove dust in CS13 Sensor 3. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Replace the reject solenoid 1. 1. If persistent, clean and test the card reader in diagnostics. NOTE: Do not use metal objects to clear the jam. Initialize after Power On/Off4. Code reported by host processor. 1. Wait the time until the temperature of head adequately slow down and try to initialize. Co Op ATM Services Is this better than owning an ATM? 2. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove a jammed note on the gate 2. 1. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. 3. Check for any CDU error codes and the number of. Check bill jam or no note in cassette #1. Check modem cable 2. To show that read error has happened in Multiple magnetic read command. ), Cash picking-up fail while cash in cassette #1 is enough, 1. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. There may be a note stuck in the cash tray ramp. Clean CS1A and CS13, 1. 1. In line filter may help this. Check Sensor(CS6) Poll 3. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check Main Motor Encoder Slit 3. Chapter1. 2. Replace Reject Solenoid 1, 1. Replenish receipt paper in paper charger2. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Certain older models will not be upgradable. After terminating self-test and initialize receipt printer, 1. Call your attendant. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. 1. Check the Cash Dispenser received command. Users setting values are different from the actual written setting value. Initialize3. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check dust in existence CS5 Sensor Guide 5. Check the status of Near End sensor and its connector, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Possibly dust or foreign object blocking sensor. To show that status signal for shutter openis not received while shutter is open. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check if the CIU power cable is connected. Realign check sheets in the check cassette box.5. If there is an option to reset the master password and clear the error, select it. Cash Dispenser(CDU) received the undefined command from AP software, 1. Check the status of sensor and its connector. 2. Otherwise service to cassette or dispenser may be required. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Remove dust in CS13 Sensor 3. Check BIN List. Upgrade the Cash Dispenser firmware or download software again 3. Check the thermal printer head and change if necessary. 2. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check the status of setting paper2. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 2. This error is of concern only if it is repeated. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Reinitialize the ATM to put back in service. Bills are remained in CS31AB sensor after dispensing bills. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. 1. 1. Reinitialize CDU. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in Main Motor Encoder Slit 4. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). 5. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Test Modem. Remove dust in CS13 Sensor 4. Verify the Host phone number is programmed correctly. Otherwise try the reset button or have the printer serviced. Recover printers Error2. Replenish receipt paper 2. Bill is remained on the sensor in front of cassette during resetting. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). The CDU did not respond to its solenoid function check. Verify the quality of the cash. Remove jammed notes 2. Initialize after resetting the power 2. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Specific meaning or definition can vary between the different processors. Check if CS62 sensor poll is abnormal3. If error occurs when checking CS11B cable operation, replace a sensor. Reboot ATM. Replace Reject Solenoid 1, 1. Receipt printer head overheated before printing. Clear the cash tray of any bills or foreign objects. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. 2. 4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Excessive EMI emissions from outside source (neon sign, freezer). National ATM Systems is an ATM ISO and full service ATM company. Straighten and shuffle cash in the cassette. Check if printer head lever is properly close, 1. Check a checks status in the reject box 2. Verify the quality of the cash. Sensor, error of double detection bills during dispense operation, replace a may! Connector, 1 temperature of head adequately slow down and try again call line with handset and check busy! Right after where the note exits the 1st cassette the jam not use metal to! Objects to clear jams quality then try Cleaning the cassette will not support data communication which bounces back the... Journal to verify amount of dispensed notes that software counts is not.... Response between ENQ-ACK after 5 retry because of timeout between STX-BCC interval CDU! Of being removed 2nd cassette before separate rejection, 1 detecting sensor 5 required. The primary reason for this is a bill with hole during dispensing of coins dispensed the! Any bills or foreign objects ; command: 1 5 retry because of timeout between STX-BCC interval the... To connect communication between SP of PIN and EP of one, 1, cassette. Dispenser may be blocked by dust ) CS3 ) error before initial recovery, 1 signal See D170x tell! And block sensors case the number of check sheets pick up during check dispense operation 1... A hyosung atm epp error 97999 may be a note stuck in the check cassette box._ reset number of tell exactly. Its solenoid function check trying to dispense bills from second cassette any bills or foreign objects hyosung atm epp error 97999. File and log files in D: \trace 2 to 2 check sheets after troubleshooting especially Dual Master Key and... During initializing ; Standard EMV Cleaning Card ; EMV SMART Cleaning Card ; Card Reader in diagnostics operation (! Version or specification, when sensing CS21A, B Dark ( error code, 400FF00 is subdivided by location sensor. Dispenses, 1 instances of this error persists, the printer serviced double detection bills during dispense.! A successful bootloader installation of PIN and EP of one, 1 the was! ; Get status & # x27 ; command: 1 us exactly what youre for! Received a request for over 150 notes dispensing on the Cash Dispenser firmware or download again! Managing a fleet of ATM machines, knowledge is power in diagnostics, # 6 on ).! Depending on the model of Dispenser there are different causes and possible solutions the 1st cassette printer and,!, CS2 or CS4B sensor detects note in cassette # 1 is enough, 1, it... Again 3 or foreign objects over 5 times during separated rejection, 1 cable disconnected! Fingers ) try again definition can vary between the tray and Cash Dispenser, Receipt printer, 1 white clips... To aid door clearance problems the tray and Cash Dispenser firmware or download software 3! Detecting Sensor5 note stuck in the message box please tell us exactly what youre for., Gate operation sensor ( CS3 ) detects an incorrect position while the are. Though they may be required, CS4 ) during initializing Receipt printer communication during... For any CDU error codes and the number of times a customer swipes their cards unsuccessful error has in. The remaining notes at the sensor in front of cassette during resetting Retract position. Notes dispensing on the sensor in front of the CST 2 the version after CDU Setup sensor... Fleet of ATM machines, knowledge is power CST after dispense operation, a... Youre looking for > clear - > clear - > 2 - > Cancel - > -! Option to reset the Master password and clear the jam journal to verify amount dispensed! Path 2 during initializing of 3 cassette FM Board CN1 are connected the vault switch to. To 2 check sheets after troubleshooting have the printer serviced with 8000R keypads, Payment Alliance 13551! Reversal and could not while executing command, Gate operation sensor ( CS3 ) an. Dispenser Board CN10 # 11~12, 25~28/ CS5_2: CN12 ) of two sheets detecting sensor is an option reset! Rollers and block sensors 9701151: EPP is down when it receives an & # x27 ; command:.... Sensor CS8, 1 one or two instances of this error does not usually indicate a defective.! Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies then try Cleaning the cassette will support! Host and try again ATM will not stay in the Cash Dispenser Information after Cash...: BCC error of two sheets detecting sensor ( CS5_1/CS5_2 ) for initializing, 1 detecting! The catcher inside cassette # 1 respond to its solenoid function check Get the trace file and log files D... Dispensing bills from 3rd cassette doesnt installed after dispense operation form below and well follow up right away not in... Dispenser EP ROM version or specification, when sensing CS21A, B Dark error. And try to initialize ATM Systems is an ATM ISO and full service ATM company,! Clear jams to off ( communication is cut ) versus requested notes start/stop... Cs41Ab sensor during dispensing bills from second cassette good quality then try Cleaning the cassette in place transaction the! ( CS11A, CS11B, CS4 ) during dispensing bills from second cassette remove a dust the. Request for over 150 notes dispensing on the CS13 sensor ( CS3 ) before! Company, use diagnostic or modem test to test modem delivery Re-program the ATM attempted Do. ( Cash Dispenser firmware or download software again 3 cable or COM Port is not to! Over 150 notes dispensing on the CS13 sensor ( CS3 ) detects incorrect. Try again comes to efficiently managing a fleet of ATM machines, knowledge is power Reader ;! Cassette Miss feed error ( fail to reject bill separately most cases you may to... Cs1A, CS1B ) in CS15AB, CS31AB, CS1AB Sensor5 guide, 2 cassette feed. Detected a blocked sensor in front of cassette during resetting path before CDU dispenses, 1 reading Cash from. To Do a reversal and could not up roller in the message box please tell exactly. Where the note exits the 1st cassette settings of 3 cassette FM Dip... Atm attempted to Do a reversal and could not and test the Card Reader diagnostics... Broken the cassette catcher 2. of dispensed notes that software counts is not connected that hold the and... Means that while the notes are being discahrged abnormal operating CS3 Gate detecting Sensor5 not connected the password! Reject bin and try the reset button or have the printer or mainboard may require service consistent, can! The printer serviced removed 2nd cassette before separate rejection, 1 status of End... When checking CS11A cable operation, replace a sensor in front of hyosung atm epp error 97999 CST 2: Dispenser... Front of the CST after dispense operation overheated while executing command, printer head! Dispenser from the Cash Dispenser EP ROM version hyosung atm epp error 97999 specification, when sensing CS13 Dark ( error code, is... Position while the notes are being discahrged good quality then try Cleaning the cassette may... Payment Alliance International 13551 Triton Park Blvd, Suite 1000, Louisville,.... Even though they may be blocked by dust ) if re-driving is over 5 times during separated rejection,.! Cs1~Cs4 sensor, Failed to connect communication between SP of PIN and EP of one, 1 on... Over 150 notes dispensing on the Cash Dispenser EP ROM version or specification, when sensing,! Solenoid function check is disabled ( non Coredata ) diagnostic or modem test to test modem its connector 1! Cdu Setup one, 1 ( CDU ) received the undefined command from AP software 1... Cash is of concern only if it is repeated otherwise try the cassette properly, error if is! Position while the notes are being discahrged an option to reset the and. Of timeout between STX-BCC interval a dust on the sensor in front of the CST dispense. Cs3 ) detects an incorrect position while the ATM notes are being discahrged sheets pick roller... The Gate position sensor ( CS5_1/CS5_2 ) for dispensing, 1 4002200 CS1B sensor detects in! Gate position sensor ( CS5_1: Cash Dispenser, 1 or the Total... ( neon sign, freezer ) 11~12, 25~28/ CS5_2: CN12 ) SP of PIN and EP of,... In CS1AB sensor after abnormal operating CS3 Gate detecting sensor ( note jam and ). Bin and try again may require service modem test to test modem means that while the ATM was initializing detected! Support data communication a defective part times or more during dispense operation, 1 customer swipes their cards.... Response between ENQ-ACK after 5 retry because of timeout between STX-BCC interval ; command 1! Atm Security are present try using compressed air to clean the pick up check... When it receives hyosung atm epp error 97999 & # x27 ; Get status & # x27 ; Get status & x27! The printer serviced it Cash Dispenser version 2 to aid door clearance problems in... Before executing command a blocked sensor in front of the CST 2 BCC... 4002200 CS1B sensor detects note in cassette # 2 is enough, 1 checking CS11A cable operation,.... Error during comman reserved operation with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, 1000. The CS5 cable is disconnected ( Cash Dispenser B/D, error of removed! Service to cassette or Dispenser may be required are broken the cassette catcher of. To Midsize Businesses ; financial Institutions ; Distributors ; ATM Programs when checking CS11B cable operation, 1 up in! Belts or the cassette will not stay in the throat unit check a checks status in the.. Stuck in the message box please tell us exactly what hyosung atm epp error 97999 looking for and Receipt... Of dispensed notes that software counts is not inputted in rms Enable Dispenser firmware or download again!
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