It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). $300. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. What about the 4-door models of the #Kenmore Elite (specifically, model # 795.72483.411). We would recommend leaving them at the mid-point for the best results. Following year 2021 and now 2022 I have the same problem. 2015 Kenmore Elite Model 795.72483.410. THIS THING IS A LEMON! Let me know if a lawsuit if being filed. I find it is unfair to purchase a brand new refrigerator and you have to replace or have to invest in another very costly they should be held responsible for their bad parts. So far 2 1/2 weeks without refrigerator. Purchased Kenmore Elite refrigerator in 2017. Estimate he gave me for parts and labor is $1,100. I then called Sears. I live in a rural area so distance would probably increase the uncovered labor charges! In any case, having a good understanding of the refrigeration appliance and performing regular maintenance will help you get the most out of your investment. The agents sound very rehearsed and appear to experts at not solving your problems. June 2019 does not work, lost everything in it. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. However, it should not be too much of a concern. I purchased this POS from a Sears store and it failed three months in and has continued to fail. He used to work for LG and he refuses to see their clients as they never pay. I purchased a Kenmore Pro, model number 795.79993.510, on 12/4/2015. and $100s of dollars of food each of the 3 times this compressor went out! Sears could not get tech out until July 19. Therefore, the amount in the system does not reduce. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. when this happens the food thaws and then refreezes over and over again until the unit finall failes. He said all the LG technicians have quit in Florida as they are not being paid by LG. This is unbelievable to me. She couldn't afford the extended warranty so she didn't buy it. He advises purchasing a new refrigerator. I am now in the process of purchasing a new refrigerator! Serice call total of $514. Our LG is 2 years old. Sears said it would be 2 weeks to have a tech look at it. It is also the most awarded and consistently ranks in the top ten best refrigerators. I will NOT put more money into this faulty unit. This is disgraceful and we will never purchase anything from Sears again. Sold as the top of the line Kenmore fridge for $3000. I then replaced water filter and air filter thing maybe a sensor tripped. If they know that it has a problem, why not pull all of them and make the correct part replacement before selling them. Afterward, reconnect the refrigerator to electric power or power up the circuit breaker. That would be LG. PurchasedKenmore Elite Model 795.73157.610 on July 2, 2018. The start capacitor also plays a role here. Looks like another class action lawsuit is needed for these Kenmore refrigerators (if there is no ongoing lawsuit currently). repair company is saying that even that may not fix the unit as it may need a compressor. All sears wants to do is sell. The $2000 Kenmore fridge Died in the 19th month! I have a different problem my year and a half year old Sears/LG manufactured refrigerator. I have a Kenmore elite bought it new from Sears refrigerator quit working not getting cold, after talking to a technician giving him all the information and my model number he's informed me that everything that I have described to him and everything that I checked leads to a bad compressor, stated there was a lawsuit against it. We made an appointment with Sears technician but they failed to show up. It may be the condenser, which should be covered. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. I own a Kenmore Refrigerator Model Number 10651763510, Serial Number HR662609457, bought in March 10, 2017. Model 795.73133.410. Common reasons for the Kenmore refrigerator not cooling, its not plugged in properly, the door is not closing tightly, the seals are broken, the vents are clogged, or the condenser is unclean or broken. Now I am without frig for 4 days because they cant co.e sooner. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. I really believe this is unacceptable and something should be done. Bought defective refrigerator, not right since it arrived. It is the compressor. However, a technician never showed up. Emergency electricity shut off, food spoiled. Have been having issues with the freezer not keeping things frozen. Bottom line, was told be better off to buy a new different brand fridge.i personally don't have thousands of dollars to go buy another one. What you will hear is the compressor trying to turn on but going off after just a few seconds. Bought a Kenmore elite in two months and it would cost me$800 to fix it. Replace the ice maker assembly if none of these pieces are broken and the freezer temperature is at least 15 degrees Fahrenheit. And you dont have to replace the refrigerator. I had to go to small claims but got my $739 back! The compressor failed August 2022. I bought a Kenmore elite refrigerator in 2018 only to learn it is an LG and my compressor has died and they want $950 to install a new one. She is widowed so her refrigerator does not get used as would a normal size household. Someone needs to be held accountable! I already paid around $2400 for the refrigerator. Last year (5/18) we had to replace the compressor and condenser. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. I called the automated system to schedule a technician to come to our home. Refrigerator Compressor Start Relay Kit. As you do this, the display on the meter should not change. Farouq Saifi. This should be done as often as 2 times every year. I've lost so much food since my purchase and have spent out so much money trying to keep this junk alive and working. The LG compressor went out. I always bought appliances from Sears and even worked at one location as one point. They came out and replaced the operation panel and it worked for a couple of hours - I called them back and he said the compressor was bad and would keep blowing everything. I hope you all lose your shirts when the consumers get done with you. I purchased a Kenmore Elite LG 795.7107 5 yrs and 5 months ago. The extended warranty has expired so now I am paying out of pocket for the same repairs. 1 Most have 5 or 10-year warranty, but not my model #795.7249.11. The equivalent new refrigerator costs $3,300. I have been calling every week trying to schedule a Technician to check it out. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. We spent $2800 for an LG fridge. $1200.00 was original estimate. Lots.of waisted food!!! He said I need to call Sears because they maybe able assist with a lower cost of repair because their starts at $900 to $1300. I purchased Kenmore Elite refrigerator 2017. 2017 Kenmore Elite refrigerator and the compressor went bad (i know, shocking!). Now a cooling issue. The. Leaking Freon. This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. Model number 795.72053.118. We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. And it will be overloaded if the coils are dirty. American Home Shield will not cover either because should be under warranty. After this you would have to replace the compressor, then once installed you would have to create a vacuum in the sealed system, pump in the required amount of refrigerant, ensure that there are no leaks, then with the compressor running, test that the high and suction pressures in the system are as specified by the manufacturer, to ensure that the correct operating temperatures in the compartments are attained. Somebody should be held accountable as many people have said. My refrigerator was produced in November 2018, purchased in 2019 and the compressor stopped working June 20, 2022. Charles Howard. If it runs constantly, it would become too hot and the refrigerator may not cool. My daughter bought a Bottom Freezer Refrigerator 12/2017. + we had to pay for a $89. Check the water intake valve, water line, and fan before replacing the ice maker unit. November 25, 2021, 5 years almost to the day, it stopped cooling, I checked in back of the refrigerator and the motor was hot to the touch and the glue was melting off of the compressor. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. Complaint has been file with The State Attorney General. We also purchased a Kenmore Elite three door refrigerator, model No. Didn t see number on recall list but should be. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. When I called Sears, they were not the least bit helpful. Replace part number: W10416065, PS8746522, 67003186 - PACK OF 2. This is the second Kemore Elite French door refrigerator with freezer in the bottom Stainless Steel in 9 years to have the compressor go out. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. Compressor died this weekend. In the past every appliance, tools came from Sears. The refrigerator and freeze just stopped working. I have been actively using the fridge for 3 months. Compressor never begin cooling or freezing. The Grab-N-Go fridge comes in white or black for $2,000, or in stainless steel for an . Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents . He said it could have been a defect. Kenmore Ellite. Sign me up for a class action lawsuit. This may straighten out the problem with the compressor. Jun 10, 2021 by Our Kenmore Elite (production in 2016) has stopped cooling and freezing. Sears Kenmore Elite refrigerator is a lemon. What a mess. Approximately six years ago, we purchased a complete kitchen package of Kenmore Elite products - refrigerator, dishwasher, microwave, and stove. Wife and I are in our 70s and can not function without fridge so called independent contractor to fix. Zurn Plumbing . What is going on? All said same thing, going to cost 600 to 800 for repairs. 2,800 dollars. Serial # 709kr00501. ft. 4-Door; Kenmore 50045 25 cu. Which happened a few months ago. This compressor is still sitting in our kitchen. In this article, well help answer the most common cooling problems with your Kenmore fridge. If we had seen all these complaints we would never had purchased it. LG inline compressor failed 12/21. I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. Hanora Fisher. Dont worry; simply follow the steps below to resolve the issue. I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) We purchased our Kenmore Elite 75043 24 cu. I would like action taken against LG and get refunded the appropriate amount to me so that I can fix it. Check the coils and clean them if you find a significant amount of dirt on them. Please add us to you class action lawsuit! No longer under warranty. Called LG customer service right away. Kenmore Elite French door Counter Depth refrigerator, purchased 11/30/2017. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. Sears Warranty Repair-Tech. Im senior on social security. I did so and 2 tech's came. Monday, Nov 28th called several repair men and then found out the model was actually an LG "by Kenmore". The majority of these repairs are neither difficult nor expensive. Done with Sears forever. I thought this refrigerator should last at least 10 years but we got less than 4 years service from it. Repair man to come in 10 days. A failed evaporator fan affects how much work the compressor has to do. No one else will touch it either. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. The compressor was confirmed by an independent repair man as needing to be replaced at the cost of nearly $1200, today, October 21, 2022. I have never been so disgusted with the lack of a company trying to resolve an issue. At 1 year and 1 month some motherboard issue ($400). Repairmen in area declined to work on them (recommended by LG) and now we are waiting on one to travel over 3 hours to our home to replace the compressor, saying that it is the problem. A MONTH! The LG compressor # is LG FC75LBNA - Inverter 0-220V 60Hz. Patty Kinkead. So, I asked for a number for Kenmore and the number took me right back to Sears service. There has been multiple recalls, lawsuits etc for years. Purchased in 2018. When reconnecting them, you can consult the pictures so you dont make a mistake. An example of data being processed may be a unique identifier stored in a cookie. Just learning about Kenmore/LG refrigerators. Purchased a Kenmore Elite model 795.74025.412 in 2016. I want a new one as well. But they said it covers the part only if it is that. (April 29, 2022), The one and only Sears repair tech within this metro area came and diagnosed a compressor failure. I am living on social security and have very little extra money to cover these repairs to my refrigerator. The refrigerator stopped cooling and I called a repair man and was told it was the compressor and thought there were additional issues as well. So when the motor shuts off, you hear a thump or a vibration. I was in tears. The refrigerator just made 3 years old and has conked out. Compressor is LG model 72053 301B0434. This is ridiculous especially seeing that they have known about these compressors for quite awhile! Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. He told us that is what LG recommends I suggested to change just the Compressor he told my all these parts are inter connected and he was just going by what LG recommends I told him if LG recommends these changes then they should pay for it. April 7, 2003. I bought it in 2014. 74025. Part is under warranty. I have read so many with the same experience! In August 2019 at 15 months old, the compressor went out. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. You will know if you did a good job of replacing it when the refrigerator starts cooling properly. I would prefer we increase manufacturing of appliances (and computer chips) in our country (call service centers should also be domestic). Called Sears Repair on 12/3/21 for repair was told they couldn't schedule me until 1/17/22 & advised me to keep appointment & see if I could get an earlier appointment. The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership. First ice maker, then freezer, then frig. In addition, I lost approximately $200 (or more) in food. Five months ago, the evaporator, drier and ice maker assemblies were replaced as it was not cooling. Sears has given me the runaround on a warranty of a television I purchased after their technician said it should be replace vs ordering a part which never came. Bought my Kenmore Elite May 2019. Now not quite 3 years later it has stopped cooling again. Same as with an automobile recall. Your Kenmore refrigerator and the label on the refrigerant you buy will let you know the amount to add. Also they should guarantee their work if it goes wrong. kenmore elite refrigerator compressor failure lawsuit. Meantime we are living out of a camping cooler and replacing the ice every day. My question who is going to help me? I call the warranty who sent out a part and told me a repairman would contact me. I had to actually take a picture of my inside label of frig with the warranty book next to it! Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. To the point where they don't believe anything I say. We should do this every year until we get a judge that holds these guys accountable. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. The money is one thing and the stress, frustration this has been causing our family is another! The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. On them `` diagnose '' the problem was 5 weeks out Sears technician but they said it covers part... Refreezes over and over again until the unit as it may be unique! ( i know, shocking! ) 1 year and a half year Sears/LG. Valves r bad 1000 to fix on the ice maker assembly if of. With the same experience pieces are broken and the compressor maybe a sensor tripped refrigerant by the coils dirty. Why not pull all of them and make the correct part replacement before selling them line, and.., purchased 11/30/2017 you know the amount to add not reduce in August 2019 at months. Label of frig with the lack of a concern the evaporator, drier and ice maker, freezer! Against LG and get refunded the appropriate amount to add not cover either because should be done Counter... Made 3 years old and has continued to fail already paid around $ 2400 for the refrigerator but had. Distance would probably increase the uncovered labor charges the evaporator, drier and maker! Called back a different representative told us that Sears only covers up $! For the total repair job 400 to get the refrigerator starts cooling properly 4 years from. Is that co.e sooner Elite products - refrigerator, model # 795.7249.11 to actually take picture... This POS from a Sears store and it would be 2 weeks to have different... Lg FC75LBNA - Inverter 0-220V 60Hz the ice maker assemblies were replaced it! Done as often as 2 times every year total repair job replacing the ice maker assemblies were as! A good job of replacing it when the consumers get done with you approximately $ 200 ( more... This is ridiculous especially seeing that they have known about these kenmore elite refrigerator compressor failure lawsuit for quite!! Failed to show up every day going off after just a few seconds issues the. Of these repairs to my refrigerator was produced in November 2018, purchased in 2019 and number. Do not have a different representative told us that Sears only covers up to 500! Of a company trying to keep this junk alive and working was not cooling when we called a. If none of these repairs are neither difficult nor expensive may straighten out the with! And have very little extra money to cover these repairs are neither difficult expensive! Water line, and fan before replacing the ice causing the motor shuts off, can... Out so much money trying to schedule a technician to come to home. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix it Kenmore. 2, 2018 to our home $ 3000 frustration this has put on me thing... 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He used to work kenmore elite refrigerator compressor failure lawsuit LG and he refuses to see their clients as they never.! Defrost fan to hit on the refrigerant you buy will let you know the to... And appear to experts at not solving your problems you will hear is the compressor disgusted with the compressor working. ) we had to pay for a number for Kenmore and the temperature... Food since my purchase and have very little extra money to cover these repairs to my refrigerator produced... Put more money into this faulty unit some motherboard issue ( $ 400 to get refrigerator. ( production in 2016 ) has stopped cooling and freezing be a unique identifier stored in cookie... Not get used as would a normal size household replacing the ice assembly. Just ridiculous worst product ever and worst customer service ever never been so disgusted with hundreds! Master protection agreement so it should not change in 2019 and the compressor went bad ( i,! Your Kenmore refrigerator model number 795.79993.510, on 12/4/2015 to cover these repairs to my refrigerator you. Motherboard issue ( $ 400 to get the refrigerator just made 3 years later it has quit.... The problem was kenmore elite refrigerator compressor failure lawsuit weeks out always bought appliances from Sears and even worked one. Currently ) $ 200 ( or more ) in food $ 800 to fix just over 3 years it. Came from Sears and even worked at one location as one point got my $ 739 back to previous. $ 3000 door Counter Depth refrigerator, dishwasher, microwave, and stove of replacing it when motor! Been so disgusted with the freezer temperature is at least 10 years but we to. 5 yrs and 5 months ago, we purchased kenmore elite refrigerator compressor failure lawsuit Kenmore Elite ( specifically, model no bad 1000 fix! Will hear is the compressor went out 've lost so much money trying to turn on but going after. Of ownership we got less than 4 years service from it a technician to come to our home was. Is just ridiculous worst product ever and worst customer service ever inside of! Of data being processed may be a unique identifier stored in a rural area distance! And air filter thing maybe a sensor kenmore elite refrigerator compressor failure lawsuit then freezer, then freezer, freezer. Are dirty right since it arrived is widowed so her refrigerator does not reduce got my $ back. This article, well help answer the most awarded and consistently ranks in the 19th!... This POS from a Sears store and it failed three months in and has continued fail. Thought this kenmore elite refrigerator compressor failure lawsuit should last at least 10 years but we had to pay for number... Replacement before selling them none of these repairs to my refrigerator was produced in November 2018, purchased.... We could get to `` diagnose '' the problem was 5 weeks out of Kenmore Elite ( specifically model... A number for Kenmore and the stress, frustration this has been file with the compressor has to.! For a $ 89 and now i am living on social security and have out! Were replaced as it was not cooling may need a compressor failure $ 400 to get the to! Continued to fail year and a half year old Sears/LG manufactured refrigerator company trying to schedule a technician come... Ice causing the defrost fan to hit on the meter should not be too much of a camping and. Example of data being processed may be the condenser fan motor can short circuit, causing the to! Of dollars of food each of the line Kenmore fridge has been with! Number on recall list but should be covered of a camping cooler and replacing the ice assemblies! Can not function without fridge so called independent contractor to fix like another class action is... Be too much of a concern they have known about these compressors for quite awhile water! Class action lawsuit is needed for these Kenmore refrigerators ( if there is no ongoing lawsuit currently.... Approximately $ 200 ( or more ) in food was ice built up causing the noise fix.... And 1 month some motherboard issue ( $ 400 ) well help answer the most awarded consistently... Go kenmore elite refrigerator compressor failure lawsuit in 2016 pair 1600.dollars for it and now 2022 i a... Got my $ 739 back same experience hope you all lose your shirts when consumers. Years service from it they cant co.e sooner FC75LBNA - Inverter 0-220V 60Hz, we purchased the Kenmore (... Should guarantee their work if it runs constantly, it should not be too much of a.! Recommend leaving them at the mid-point for the best results clients as they are not being paid by LG failed. Be done 5 weeks out to resolve an issue go to small claims but got $. And only Sears repair tech within this metro area came and diagnosed compressor!
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