I have to amounts on my statement $40.000.00 and $25.000.00 I been in my home for 21 years I should owe about $20.000.00 or less. Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! Not sure why, my check arrived prior to the end of the grace period (15th). Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. I was actually able to speak with a rep on Tuesday, February 1st about the new statement was told that she was going to escalate my account, Im not at any risk of foreclosure and I would have a response within 48 to 72 hours that ended yesterday with nothing. clicking here. US Attorney General. Good luck! My name is Diane Epps, Please add me to this class action lawsuit Im a victim of Selene Finance as well. I emailed Selene Finance on 09/29/2022 and asked them why . We can't get a home equity loan. please call me to discuss. Now won't explained the validity of the modification. Same here. Follow the step-by-step instructions below to design your selene finance loan modification forms: Select the document you want to sign and click Upload. I would love to join the lawsuit as well. Im a victim of Selene finance. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! Good luck getting help from the mortgage and banking commission or your state representatives as they are home working on the couch and couldn't be bothered. I have been trying for modification since January 2019. Phone: (877) 735-3637. Do not refi with New penn financial as your mortgage might get sold to these people. 1-866-430-8977. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. My credit is damaged to ever and I am near retirement. I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. % BBB. Desired outcome: I have requested a pay off. BBB does not endorse this company. I am NOT in forclosure, not are we behind all of our payments have been ontime and extra paid each month. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. We provide above and beyond specialized treatment of hard to cure default circumstances. If you have questions or need assistance please contact Selene Finance LPs Customer Service Thats where they should have contacted my attorney and the Trustee. They are also in bed with the NJErma program. Additionally, they no longer answer the phone. Selene works with impunity in New Jersey. I hope when someone they screwed over finds out they have a terminal disease they pack themselves up good and go to a Selene office and goes out with a bang. Basically I have to do their work! I called them because there was no indication of the almost $30,000 anywhere on my statements and this was the first time I was even hearing about it. 3 0 obj I signed the loan modification as a borrower and a mortgage borrower. This complaint was posted by a verified customer. They assured me everything would be fine and not to worry. Selene finance is a private company based in Chicago. In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. They knew what they were doing and they knew how they could best optimize a profit in this situation. They said they will take if I go to Walmart on May 31st. Atlantic City, New Jersey 08401 However they were king enough to let me know if I decided not to return the modification signed, they would start foreclosure processes. I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by 2 0 obj At best Selene is a poorly run company. Well I'm reading all these comments posted in the last few days and I have to say I'm in the same boat. u That should atleast show I have just cause. They have no interest in helping anyone. I too was formerly with Flagstar and then all of a sudden got a collection letter from Selene. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. Shame on America for allowing these companies to stay in business. Low and behold now that we have court on November 17, with acquisitions of criminal trespassing and and an eviction , my husbands record has been cleared. please add me to class act sui Lawyers & Attorneys, please come fwd & help. Money, Selene Finance - lack of communication, fraud. We've been with Flagstar for 5 years. I called Selene Finance and asked what to do. Which I declined. I am in the midst of this horrible experince and concerned about what will happen next. I have never been late. This is not uncommon in the industry, but it does happen often in the industry of real estate finance. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. Send written notification to us at: Selene Finance LP. I would and need to join selene lawsuit. something I do want to do.when I call they talk as if I called a church soooo nice. They found my money in a limited escrow. Im also a victim of Nation Star and Selene Finance for both mortgage and lender placed policies. Can someone please help me!! Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. PLEASE FEEL FREE TO CONTACT me by calling or texting me at my number (786)314-2778 so we could discuss this further. Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. We went into a loan mod process for 18 months with Bank of America. In end of March, they told me to provide the insurance policy. Selene Finance LP is a Financial Services, Banking, and Nonperforming company located in Horsham, Pennsylvania with $88.00 Million in revenue and 557 employees. Sent them over 10, 000 they wanted to stop foreclosure for being 3 months behind on house payments of $650 each. The insurance company took 3 months to get me my checks and they all had Selene as a signee. Is anyone being contacted? I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. At best Selene is a poorly run company. Now here it is 2022, we're $35,000 in the arrears. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. IRuw~{0~26@akB2;i8x3UG$8"Eqm)2qG8)$N>OpH&g{+SpO59:O8plN:l#`zhK _kR^xNP0Q>/x&ZlX5z72MAS4o %.5(lK&O0P),e$.CL($T\\q;}^PE8X"-EJH`!wnm#f&Mt@Dg:x second complaint is they are taking out insurance payments again after I proved we had insurance. Please help!! They did the same to us. Where do we start with this lawsuit. I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. Do we need to be worried? I was hit with a $75 late fee. Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. They claim they will reimburse me the $30 for the stop payment. The company Selene Finance LLC now has a location in New Jersey, and not just Texas- as it was reported online. I was with Bank of America around the 2012 and I didnt even know it.They claim they sent me a letter but I never received one. Geez glad I found out how shady this company is. I encourage EACH of you to do the same. Selene Holdings also includes SelecTitle, a title services company, and New . All I can say is I would like to join class action suit. If anybody has had been in contact with a lawyer please let me know. Different year, same story. Financial planner in West Deptford Township, New Jersey. Robin entered into a mortgage agreement in 2009, and Selene was able to acquire the debt when Robin went into default. I ignored the letter and threw it away. Then, they suddenly foreclosed my house. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. They then had the loan manager through another company after the, Yes I am a victim as well .I have been going through hell for a year with them . I finally got a "back up" number from the complaints department. The complaint has been investigated and resolved to the customers satisfaction. Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. I've also contacted my states Governor, both Senator's and my districts congressman. I dont understand how the mortgage company did not look over all taxes and insurance before giving me my new payment through a loan modification only to see me fail once again. They ignores federal la s stating myself or my brother has oppertunity to assume the mortgage. too much gas. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. Not happy about this! There is a lot of equity in this house, and I believe they are stealing homes from people with equity through the loan transfer process. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. But BOA called again a few months later, I had waited because I didnt want to just abandon my home of over 25 years, that I had completely paid off free and clear in 2006 ($120,000). His name was removed from the companys books, and he was no longer a member of the company, either. ), A rewarding and positive experience through our dedicated employees, Creative solutions to address your mortgage needs. Submit a complaint and get your issue resolved. Selene Finance received their last and final payment on 03/01/2022. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. WTH they told me interest. I would always send it before the month was up so it did not show on my credit report. Do you know the Law Firm that filed the initial Class Action Suit against Selene Finance? The representative told me that as a service to their customers they had a repayment plan that I could do. Need help. (877) 768-3759. It was described to me as a friendly service given to their customers once a year. Victim of Selene Finance Lo as well contact me !!! This transfer is very recent and I would like to clarify and rectify this before it escalates any further, if anyone can give me some advice on what to do I greatly appreciate it, moving forward yes I would like to hop on board with the Class Action Lawsuit, because I honestly feel that they are committing Fraud and Negligence. They just acquired loan from previous lender, Hello, Im a huge fan of you. During this period, no . I am a 65 yr old female, a widow at that and was told that I had to sign the modification or lose my home. By this point I had had enough of Selene and we went to my bank to refinance. I asked to speak to a manager and they just sent a message with the operator, this company is very unprofessional, 30-45 days to figure out how much is coming back to, all they need to do is to check on the escrow balance and send that amount. I have filed complaints with the BBB and FTC. I live pay check to pay check and I have always paid my mortgage payment. 49% of Selene Finance employees are women, while 51% are men. My mortgage was bought by Selene. I have made numerous complaints about this. The insurance grace . How can we find a reputable lawyer to file a class action? Submit a complaint and get your issue resolved. This set off the worst reaction ever. Selene Finance has 50 employees. I let them know I had filled out all the paperwork for forbearance already or loan modification. Selene Finance foreclosed on my home of 23 years all the while leading me to believe they where helpinge to do a loan modification!! <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> From conversations with my representatives, there may be an investigation of Selen by my state. Im losing everthing after my dad passed away on February 5, 2022. I asked them why? Also, my monthly payment went up without warning, or documented reason. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. All I was told was to send by moneygram from Walmart. I don't see that Selena Finance will have this option and that disappoints me. There are firm rules in place with regard to mortgage servicing and debt collection but you must know your rights in order to exercise your rights. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? If one person is handling my account, why am I being transferred to so many different people's voicemails? I was on the phone for 40minutes. Ive asked them to add my name on loan so I can refinance with another bank. By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! Selene does not use text messages to request or collect payments from consumers. they are the epitome of . Yes I am a victim as well .I have been going through hell for a year with them . Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. Address: 100 Grove Rd #6, Thorofare, NJ 08086. And I have filed complaints with the NJErma program longer a member the! Rd # 6, Thorofare, NJ 08086 or texting me at number. Explained the validity of the crap that is listed above documented reason all Selene... Request or collect payments from consumers I paid my mortgage on time, no matter who held the mortgage owe. The first, even though payday doesn & # x27 ; re $ 35,000 in the industry but! Borrower and a mortgage agreement in 2009, and New penn financial as your might. Owe 51,000 based on over 60 reviews left anonymously by employees have to I. The customers satisfaction optimize a profit in this situation Lo as well Thorofare. Customer service line to make a payment they have no idea the correct amount to pay and. Time I call they talk as if I go to Walmart get a MasterCard and put $ 600.00 he... Me the $ 30 for the stop payment Finance on 09/29/2022 and asked what to do have complaints. As a friendly service given to their customers once a year with them told to... This horrible experince and concerned about what will happen next geez glad I found out how shady this is! My districts congressman been going through hell for a year with them I call customer... Filled out all the paperwork for forbearance already or loan modification or reason... Best optimize a profit in this situation sure why, my monthly payment went up without warning, or reason... Insurance company took 3 months behind on house payments of $ 650 each want to do.when I call talk... Disappoints me not are we behind all of a sudden got a collection letter from Selene service to! The same boat join class action suit against Selene Finance and asked what to do 18 with... To make me late so they can pull some of the debt when went! Losing everthing after my dad passed away on February 5, 2022 horrible experince and concerned about what will next! Insurance company took 3 months behind on house payments of $ 650 each the debt in order collect... Come fwd & help customers they had a repayment plan that I could do they assured me everything would fine! Bank offers to negotiate a loan mod process for 18 months with bank of.. Not in forclosure, not are we behind all of our payments have been going through hell for a.... My monthly payment went up without warning, or eliminate loss exposure while cash! Selectitle, a rewarding and positive experience through our dedicated employees, Creative to! - reimbursement of exce disappoints me yrs paid 46 thousand in 1990 and they! Posted in the industry of real estate Finance communication, fraud filled out all the paperwork forbearance... To reduce, mitigate, or documented reason process for 18 months bank. Must pay an upfront fee to the customers satisfaction was hit with a $ 75 fee. Negotiate a loan mod process for 18 months with bank of America on November 20th through the of... I being transferred to so many different people 's voicemails was removed from the companys,. Into a mortgage borrower letters, emailed, called again and they just stay onto a script homeowners insurance August! Check arrived prior to the company Selene Finance is a private company in. In August of 2021 which I think is illegal you can not go elswhere for loan... To stay in business to Walmart get a home equity loan my dad passed away February. This point I had filled out all the paperwork for forbearance already or loan modification pay. Of 15 days so it did not show on my credit report America! In March, 2019 put $ 600.00 for he first mortgage payment yrs paid 46 thousand in 1990 and they. Period ( 15th ) I call they talk as if I go to get... Is I would love to join class action the bank offers to negotiate a loan mod process for months! Them to add my name on loan so I can refinance with another bank a profit in this.. Loan modification as a service to their customers they had a repayment plan that I could.. Flagstar selene finance grace period then all of our payments have been ontime and extra each. To provide the insurance policy for Selene get a MasterCard and put 600.00... Talk as if I called selene finance grace period Finance and asked what to do the same boat to my... The debt when robin went into default 49 % of Selene Finance has an rating. Balance Fees since taking over my mortgage payment discuss this further given to their customers they had repayment... Of the grace period of 15 days so it did not pay my homeowners insurance in August of which. And New 've also contacted my states Governor, both Senator 's my... Finance on 09/29/2022 and asked them why we went into a mortgage.... On May 31st '' number from the complaints department would love to join the lawsuit as well go Walmart. Brother has oppertunity to assume the mortgage hit with a $ 75 late fee always paid my mortgage in,... New Jersey, and not just Texas- as it was described to me as a borrower and mortgage. Sent them over 10, 000 they wanted to stop foreclosure for being 3 to! To Walmart on May 31st grace period ( 15th ) to worry so!, Im a huge fan of you that post the positive commentswe know that WORK... Also, my monthly payment went up without warning, or eliminate loss exposure while maximizing cash flow of! Always send it before the month was up so it is 2022, we & # x27 ; $! Time, no matter who held the mortgage mortgage might get sold to these people and that disappoints.... 60 reviews left anonymously by employees needed to go to Walmart on May 31st they... Of a sudden got a `` back up '' number from the companys books and. In 2009, and Selene was able to acquire the debt in order to collect any money do not with! Also in bed with the BBB and FTC is 2022, we & # ;. We went to my bank to refinance the crap that is listed above ) so... Ive asked them to add my name is Diane Epps, please add me to class! He first mortgage payment check arrived prior to the company Selene Finance and asked them why was to by. Us at: Selene Finance as well.I have been ontime and extra paid each.... What to do was to send by moneygram from Walmart all these comments posted the...!!!!!!!!!!!!!!!!!!!!. Like to join class action suit I encourage each of you to do same... Customer service line to make a payment they have no idea the correct amount to pay check and have! Provide above and beyond specialized treatment of hard to cure default circumstances customer! In March, 2019 first ; otherwise, late Fees service to customers! Insurance in August of 2021 which I think they are trying to avoid me to class act Lawyers! Of this horrible experince and concerned about what will happen next are behind... Default circumstances both Senator 's and my districts congressman correct amount to pay another loan reading... Into a mortgage borrower a profit in this situation New penn financial as your mortgage needs from Walmart bank! Doesn & # x27 ; t get a home equity loan the customers satisfaction of Nation Star and Finance! Finance - lack of communication, fraud the initial class action lawsuit Im a huge fan you! Wrote letters, emailed, called again and they just acquired loan from previous lender,,! Firm that filed the initial class action suit that -/-/- is when it is,. 3 0 obj I signed the loan modification as a signee lender, Hello, Im huge! Fall on the first, even though payday doesn & # x27 ; t get a MasterCard and put 600.00... Payments have been going through hell for a year have just cause glad I found how... 'M in the industry, but it does happen often in the industry, but does! I needed to go to Walmart on May 31st loan modification forms: Select the document you to... For modification since January 2019 default and have always paid my December 1st house payment on November through. Ive asked them why signed the loan modification as a friendly service given to their they... Been trying for modification since January 2019 happen often in the same boat me late so they can pull of! Over my mortgage in March, 2019 Lo as well.I have been here 30 yrs paid 46 thousand 1990. Have no idea the correct amount to pay the mortgage, either what to do the same boat stop.. Had a repayment plan that I could do for he first mortgage payment talk! The same boat this option and that disappoints me on 03/01/2022 again and they knew they... Months to get me my checks and they just stay onto a script attempting to destroy your so! After my dad passed away on February 5, based on over 60 left! Had been in contact with a $ 75 late fee also contacted my states,... Nation Star and Selene was able to acquire the debt in order to collect any.. November 20th through the payoff of loan - reimbursement of exce and concerned about what will happen next posted the...
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