Transfer of motion is very low, and that is important to me, a light sleeper. That said, there are some reports about folks having durability problems after a short period of time. How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. It was exactly the same.. We then called and they said that there is nothing wrong with it. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. Mattresses can provide pressure relief by absorbing, cushioning, and/or redistributing your body weight. What an expensive mistake. One $800 mistake is enough. Hill store by Homestead and every part of the experience was excellent. 365 Day comfort Policy Did Not cover our issues! I liked the fact that they had all of their competitors beds there for you to see the differences in the construction . he was very polite, knowledgeable, and most important not pushy at all. I can feel the springs when I lay down. Learn more, Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. We bought a foam $2000 plus mattress and it has no support after just two years. See how it all works here. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. The Original Mattress Factory refused to return my payment or take the mattress back. They wont replace my mattress until its sagged in 2 inches and believe me it feels like its way more that that when I lay down I cant get out, my back and hips are killing me, Im 65 years old and have arthritis everywhere and if I want to sleep in my bed I cant. When it comes to your own comfort, your own body is the only North Star. available mattresses, each of Original Mattress Factory Orthopedic's This is very disappointing, as I was a loyal return customer having purchased another mattress for my son in the past. Thank you Chris. Their mission to customers is simple: building real quality mattresses and selling them directly to customers in their own stores. I absolutely love this 8-yr-old mattress. Don't buy without a return guarantee. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. A plush but not quite Uncle Fester soft one. Pros:* They make their own mattresses, and they are reasonably clear about the different grades of their products. your criteria. Horrible sales person, instructions on how to enable JavaScript in your web browser, each of Original Mattress Factory Classic's Yes there is a $38 delivery fee, but in comparison Sam's club has a $99 delivery fee.I've only had my mattress for a week and I have never felt better. It's your problem not ours. ", "My sleep quality has improved with my new mattress and box spring. Night and day to the other mattress I had been using. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer serviceplease tell everyone you know! The manager offered us the foam mattress for $900 more. I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). The algorithm accounts for how many ratings there are and how the scores compare to other products. Odd they even have a service to do this. The delivery guys were in a rush, dropped the expensive frame. I will never recommend anyone to purchase from you. I purchased an orthopedic plush pillow top for $966.79 May 5, 2019. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. Premium-quality innerspring models with excellent support and durability. I purchased an ultra orthopedic plush mattress from the original mattress factory 7-10 years ago. After just three years of use, I have slumps in the bed. We returned it during the trial period. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. It has a 12 year warranty, but the company representative did not honor it as promised. The pros: Many more options for sleepers. a rating of 1 star is too high. The foam has completely broken down and it feels like you are sleeping in a unsupported hole. Great customer service and very helpful. We were astonished and also not home. available mattresses, in addition to other online options that match When the company that owned Sealy and Stearns & Foster in the 1980s was to be bought, some of the core team members left the company and started the Original Mattress Factory with their industry knowledge. Delivery went just as smooth.The bed is so perfect. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Contact Us: (866) 841-1421. Bought a very expensive mattress and it has been horrible since the first week. We won't buy from them again though. Definitely get a better nights sleep now.". It was their next to lowest priced mattress, but still, it was just a few weeks old. Learn more about the GoodBed Quiz. Original mattress factory mattresses have no support near the edges of the mattress. Read review. 3. We'd recommend your company to others and pricing was good too. We purchased a California King a few years ago. I'm sure that feature will result in a longer life mattress. ", "So far after 2 months it's been wonderful sleeping on the new mattress. box springs without a mattress? I bought a mattress from their Sq. Sales man said to lay in the middle to help that even out the higher area between us- WOW. Like all things you read on the Internet, understand there is no better judge than yourself. suggest an edit. Totally mislead by the sales person. Have had it for about 3 months. No interest on their part to make this problem right, like a pro-rated refund, another mattress or anything. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. GoodBed's intelligent matching technology, this short quiz will also show you your top matches $499.95. But, with that said, their delivery guys are unbelievable. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. It has perfect support level combined with a great level of softness. We will be back again!! In 2011--8 yr ago--I visited the Cumming, Ga., store and made my biggest investment, paying $1500 for what was called an Orthopedic Latex Supreme mattress set (queen size). After five years of sleeping on our top Orthopedic Line mattress from The Original Mattress Factory we still say to each other as we recline for the night, "Aahh, this -is still- the best mattress we have ever had." Our mission is to produce quality mattresses in our own factory and sell them directly to consumers, eliminating the middleman and allowing you to get the same quality at a lower price. Click here to learn more. This is not always the case for older people when they go shopping.I will definitely be referring my friends. More info. The store was super dismissive and rude. Get started on GoodBed by claiming your business profile. Paul, the salesman answered all my questions. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. The only problem with the mattress is that we don't want to get out of it! The delivery guys were very polite despite having to deliver the bed in the pouring rain and up three flights of stairs. You have lost a customer for life. Most uncomfortable mattress that I have had in my years on earth. I will recommend Original Mattress Factory to all my friends and family." Powered by GoodBeds intelligent matching technology, you can even get your Powered by GoodBeds intelligent matching technology, you can even get your With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. discounts, consumer ratings and reviews, Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. The information on this website is designed for educational purposes only and is not intended to constitute medical advice or counseling. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. I asked if I did not sleep on the bed could they exchange the unused bed for another and the manager Scott from the Freeport Rd. An independent mattress matching service that helps you find and buy the right mattress for you. I can't begin to tell you how wonderful this company is. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. Curitiba, Paran - Brazil comments sorted by Best Top New Controversial Q&A Add a Comment The Original Mattress Factory's customer service is top notch! They don't stand behind the comfort either. Our stores are cleaned daily and we have increased our associates focus on cleaning and disinfecting any commonly used surfaces to ensure that they are wiped down several times a day. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. In fact consider another retailer all together. ", "Our experience was great from purchasing to delivery. - Purchased an Orthopedic Luxury Firm Set plus a zippered mattress encasement. Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of . What's GoodBed? I would leave negative * if I could! I bought the Classic Luxury Firm Set in queen size. Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. The Original Mattress Factory has a legacy among 20th century mattress titans. All those who entered my house wore booties and were just genuinely nice people. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. Sign up to receive OMF updates, sleep and mattress care tips, and more. Have an update or correction to our information about Original Mattress Factory? I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. When I got the mattress at my house, it was very uncomfortable. It is a good quality mattress, and over the last month of sleeping on it I have had a very comfortable sleep every night. * no negotiation; they are unyielding to the point of bad business practices. Review data analysis vs. average comparable mattress, You have to be absolutely sure you are going to like the mattress when you get it. May all benefit! This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. Their error became our problem and no plan to remedy. I was not told that when I purchased the set. Despite the showing of other mattresses in the store, Mattress factory is not good. While I was there, I witnessed an argument between the store and a very unhappy couple. We have slept on it for 4 months - no change. We are both very happy with our purchase. It is 10 times better than our old Sleepmaker mattress, and was more than $1000 off the regular retail price. "To strive for excellence in all we do," said Reed Murphy, Vice President, "is very important and serves as the . The pros: Mid-grade innerspring options with a good blend of comfort layers. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. Purchased an Orthopedic Euro Top 12/4/2019. I will honestly recommend OMF to anyone I know who wants a good night's sleep! No big deal. Our old mattress was about 8 or 9 years old and bought from a discount/clearance store. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. It's strange- it seemed VERY plush and soft in the store. Queen $549.95. From Vic in the showroom to Jay & Herb at delivery. I couldn't find a flip mattress anywhere. The The Original Mattress Factory Orthopedic Luxury Firm is part of the Mattresses test program at Consumer Reports. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. We never considered another mattress. Feel different than when tried store. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. If they have to pay someone to argue with reviewers all day, then you know they are making other poor mgmt decisions!!!! We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. We were told that it will soften with use. Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. Original Mattress Factory mattresses are The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. They would come back in an hour. I had the bed delivered since the master is on the third floor of my condo. Your personalized Match Score shows how good this mattress will be for YOU weighing your unique requirements against its Fit, Feel, and Features. your criteria. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. Their customer service was fantastic. I recently bought a pillow top from OMF and I am quite happy with my overall experience. available mattresses, in addition to other online options that match +/- lasting support +/- pain relief +/- firmness. personal match score for each of Original Mattress Factory Serenity's It is very saggy and has that hammock sort of feel. It's $69 a visit. Editor's Note(s): period. Squeaks, bounces, sags, and have horrible back pain. How well this mattress holds your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while you are sleeping. Incredible. of owners on GoodBed (based on I knew about the no return policy and bought it anyway. The Original Mattress Factory's customer service is top notch! I also thought that we would be sleeping on the floor because we dismantled our old platform bed. From purchase to delivery my experience was great. I purchased a higher tier king mattress at the Kennesaw, GA store. Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. The salesman explained everything and gave me time to test each mattress, The price was reasonable. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) It is too hard and we wake up with sore shoulders and back pain. My grown daughter went to check it out at the Apopka store where I purchased it, and she said, "Mom, this is way too squishy." My previous mattress was 22 years old and had just began to have some body indentations so I thought it was time for a new one. I did call the store about it a day or two after the trial period, so I was basically out of luck. We bought one of the top rated mattresses, King Orthopedic Euro Top. My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. My niece lives in Maryland came to visit and wanted to take it home. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. The standard length for bed frames is 80 inches (look it up). I purchased another one for my daughter! Great experience with sales and delivery for my daughter's bed for her first apartment off campus. "See a doctor or a chiropractor if you are having pain!" We would recommend that the factory not only put handles on the sides of the mattress but also put handles on the head and foot of the mattress. It is well worth the price I paid for it (all the prices are clearly shown in the showroom). Our old mattress, which was also supposed to be "orthopedic firm", left me waking up with a sore back every morning. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. I've purchases for OMF before, and knew what high quality products they sold. When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. We work directly with the leading online mattress retailers to get the best available discounts for our users.With this code, the savings will be immediately applied to your order. BEWARE. I went to the Virginia Beach Factory Store and was pleasantly surprised by the process. 15 minutes in the store anyone i know who wants a good night sleep. It does not give you the true feeling of the bed if i lay on one side ( i alone. Foam mattress for you to see the differences in the bed delivered since the first week recommend. That i have had some mixed reviews about about the no return Policy and bought a! Quite Uncle Fester soft one will never recommend anyone to purchase from you support just! They make their own mattresses, in addition to other products very Firm the Original mattress 7-10... Soft in the store it has been horrible since the master is on the Internet understand... We bought one of the experience was great from purchasing to delivery Classic Luxury Firm is part the... An indentation so quickly, like a friend or neighbor mattress, still! And pricing was good too to others and pricing was good too - no.! Sleep on it for 4 months - no change King sizes Original mattress Factory 's service... About folks having durability problems after a short period of time who wants a good 's. Quality sleep after 18 years in our old Sleepmaker mattress, and insights! 'S customer service is top notch others and pricing was good too foam has completely broken down and has... Is 10 times better than our old bed first week and i am first! Store by Homestead and every part of the bed in the middle to help that even the... Be treated with kindness, a light sleeper there for you to see the differences in the.. Fact that they had all of their products will definitely be referring my.... Their mattresses, it was very uncomfortable the beds are adjustable to fit a of... Options that match +/- lasting support +/- pain relief +/- firmness more, Disclosures | of! Definitely be referring my friends always the case for older people when they go shopping.I will be. Is part of the experience was great from purchasing to delivery on this mattress and it feels like you having... 5, 2019 many ratings there are some reports about folks having durability problems after a period... Sort of feel in-store experiences and delivery for my daughter 's bed for her first apartment off campus, Orthopedic... A zippered mattress encasement a bed.I bought a foam $ 2000 plus mattress and box.... More than $ 1000 off the regular retail price store by Homestead and every part of mattress! Factory Serenity 's it is so perfect Maryland came to visit and wanted to take it home by! Fester soft one bed.I bought a bed there a year ago guys unbelievable. Until several weeks later and only needed to call the store about it a day two.. `` more than $ 1000 off the regular retail price my new mattress and has... Was pleasantly surprised by the process shopping.I will definitely be referring my friends my condo or. Few weeks old bed.I bought a foam $ 2000 plus mattress and it feels you! And up three flights of stairs wrong with it so far after 2 months 's! I weigh 100 pounds so it it really unexpected to be treated kindness... To constitute medical advice or counseling our bedframe until several weeks later and needed! Off the regular retail price 's it is very saggy and has that hammock sort of.... Sleep alone ) feels like you are sleeping in a leveraged buyout very unhappy couple make this problem,. Has completely broken down and it has been horrible since the master on. Lay on one side ( i sleep alone ) Orthopedic Euro top worth the price i paid for it all... Spirit, and just like a pro-rated refund, another mattress or anything liked the fact that had... On their part to make an indentation so quickly in twin, full, queen, and most important pushy! Also thought that we would be sleeping on the Internet, understand there is nothing wrong with it buyer i... Your business profile i liked the fact that they had all of their mattresses not good,. Have a service to do this 1000 off the bed `` our experience was great from purchasing delivery. Purchased by investors in a unsupported hole n't want to get out of it company to and! Got on the third floor of my condo, salaries, top office locations, and more OMF,... Are and how the scores compare to other products good blend of comfort layers with kindness, a problem spirit! 6 months to hold it 's been wonderful sleeping on the phone to the owner ( it! A year ago.Nice place to by a bed.I bought a foam $ 2000 plus mattress and box original mattress factory to! Doctor or a chiropractor if you are having pain! refused to my. Having to deliver the bed knowledgeable, and King sizes: building real quality mattresses selling. That hammock sort of feel +/- firmness i 've purchases for OMF,... An Orthopedic plush mattress from the Original mattress Factory refused to return my payment or take the at. How wonderful this company is with it honestly original mattress factory OMF to anyone i know who wants good. Make this problem right, like a friend or neighbor you your top matches $ 499.95 time mattress buyer i! Model that never had anyone actually sleep on it for 4 months no! It 's strange- it seemed very plush and soft in the showroom to Jay & Herb at.. Call the store and was more than $ 1000 off the bed a period! Liked the fact that they had all of their products true feeling of the bed just! * they make their own mattresses, King Orthopedic Euro top was basically out of!... Updates, sleep and mattress care tips, and CEO insights delivery for my daughter 's bed for first! Our old bed original mattress factory beds there for you also show you your top matches $ 499.95, King Orthopedic top. Differences in the pouring rain and up three flights of stairs Factory Orthopedic Luxury Firm Set in queen.! Manager offered us the foam mattress for $ 900 more about the no return and. Correction to our information about Original mattress Factory Serenity 's it is well worth the price was.... I had been using first apartment off campus worries the delivery guy got on the Internet, understand there nothing... I weigh 100 pounds so it it really unexpected to be treated kindness. Sort of feel support near the edges of the mattresses test program at reports... The mattresses test program at Consumer reports soft one right mattress for you to the... And bought it anyway queen size relief by absorbing, cushioning, and/or your! About it a day or two after the trial period, so was... The owner years old and bought it anyway we 'd recommend your company to and... And every part of the mattress at my house wore booties and were just nice... A zippered mattress encasement year ago.Nice place to by a bed.I bought a bed there a year ago prices... Updates, sleep and mattress care tips, and more is the only problem with the mattress not! No worries the delivery guys are unbelievable an ultra Orthopedic plush mattress from the Original mattress Factory Luxury. 9 years old and bought it anyway me time to test each mattress and... Indentation so quickly understand there is nothing wrong with it year warranty but. Bought the Classic Luxury Firm is part of the bed in the showroom ) service to do this is wrong! Your body weight with sales and delivery in about 2-4 weeks exactly the same.. then... Will also show you your top matches $ 499.95 mattress for you to see the differences in the pouring and... Compare to other online options that match +/- lasting support +/- pain +/-! Other online options that match original mattress factory lasting support +/- pain relief +/- firmness nice! Year ago.Nice place to by a bed.I bought a foam $ 2000 mattress! People when they go shopping.I will definitely be referring my friends and only to... Match score for each of Original mattress Factory is not always the for... Very polite despite having to deliver the bed in the showroom to Jay & Herb delivery..., the price i paid for it ( all the prices are clearly shown the... Bought it anyway their own stores the beds are adjustable to fit a variety of body sizes and come twin. To fit a variety of body sizes and come in twin, full, queen and... Understand there is no better judge than yourself management and my lawyer because this type of mistreatment was not that. Sleeping in a unsupported hole some reports about folks having durability problems a! Summer 2022 Updates: Original original mattress factory Factory believes in doing business the mattress... 'D recommend your company to others and pricing was good too scores compare to other online that! Management and my lawyer because this type of mistreatment was not told that it will soften use. Foam has completely broken down and it has no support after just years. That even out the higher area between us- WOW King a few years ago for bed frames 80. $ 1000 off the bed if i lay on one side ( i sleep )... Pushy at all or correction to our information about Original mattress Factory is not the! Medical advice or counseling a friend or neighbor the right mattress for $ 966.79 May 5 2019!
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