Subscribed to {PRACTICE_NAME} email alerts. Reggie has worked in a variety of disciplines including supply chain, merchandising, international project management and multiple specialties within human resources. What do we know? I stepped up my communication to make sure that our employees understood what our plan was to get through thisbut also to get a lot of feedback. At the end of the year, we asked our employees, Did you feel supported in 2020? and over 90 percent said they felt well supported. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. By using this website, you accept the use of cookies. In our top markets, our drive-thru service times are now about 30 seconds faster than they were two years ago. chris kempczinski leadership style. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. Working alongside our talented team, our Board, our franchisees and suppliers, I am committed to upholding our rich heritage of serving our customers and driving value for our shareholders and other stakeholders. In both his work and personal life, Paul strongly believes in living by a lesson passed on from his Mum: Treat others the way you want to be treated yourself. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? The Wall Street Journal reported Sunday that under Kempczinski's predecessor,. Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. Ian has spent more than 25 years at McDonalds leading markets and functions globally. Through signature campaigns, hes helped advance executive-sponsored programming in the areas that matter most to McDonalds stakeholders, bringing to life the companys values and commitment to communities. Ive taken different lessons from all the leaders Ive worked for and admired. He has been with McDonald's Corporation since 2015 and is in his second year as president and CEO. Ian also spent time as Managing Director of McDonalds Ukraine. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. Corporate Senior Vice President, International Operated Markets, Emilee DeMartino When I came to McDonalds, that was probably one of the biggest risks for me. Brian earned his Bachelor of Science degree from Ferris State University. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights. For more information on how to manage cookies, please read our cookie policy. Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. Prior to McDonalds, Jon spent 10 years at PepsiCo, one of the worlds largest food and beverage companies. In Europe, dine-in was 65 percent of our business in some markets; it might be less postpandemic. Chris Kempczinski: Its definitely been an unusual onboarding into this role. Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce. Its probably unlike any other industry out there. We make a significant investment each year in marketing. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. Every single day [we] were having to make a decision about the business, and we were doing it across 40,000 restaurants in 119 countries, with different regulations and things going on in each individual Market. Then, all of a sudden, here comes COVID-19, and it significantly disrupts our business. She leads key initiatives, including digital learning, that accelerate and elevate learner experiences throughout 14,000 US restaurants and restaurants located in 120 countries globally. In this role, Manu oversees the companys Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonalds customer touchpoint. Chris Kempczinski Leadership Style. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonalds Korea. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. Theres a rich trove of best practices out there to learn from. The McDonalds brand is well known around the world. Whats this we hear about changes to your iconic burgers?The adjustments were making are a series of small changes that add up to one big difference our customers really notice. In his previous role, John wasManaging Director of McDonald'sSpainfor two years, delivering aperiod ofexceptional results. Please try again later. By Jonathan Maze on Nov. 06, 2021 Michael Hsu, Mr. Kempczinskis former boss at Kraft Foods, now Chairman and CEO of Kimberly-Clark, saw the way in which these character traits, coupled with his deep understanding of consumer behavior, drove strong business performance. Instead, Mitchell and Bob Rupczynski were given newly-created senior VP roles. Kempczinski has an MBA from Harvard Business School. Second, what if youre a loyal customer? Vice President, Chief Compliance Officer, Jenny McColloch Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. Thats a good thought exercise to be going through at this time. As part of McDonalds Global Impact leadership, Jenny McColloch leads the Global Sustainability & ESG team that is charged with designing and managing strategies and partnerships to drive positive impact and purposeful, resilient growth for the McDonalds brand. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? Are there particular mentors or heroes whose words or examples have helped guide you this past year? 65 years in business serving 65 million people a day (give or take). In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. Senior Vice President and Chief People Officer, IOM. Definitely the Egg McMuffin with no Canadian Bacon. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. And in many cases, it's that little bit of that odd juxtaposition that creates interest. In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? And I think were now at a place where weve caught up. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. We use the expressionIm sure other companies use it as welltheres freedom within the framework. In that same press release, McDonalds announced the companys new CEO was taking the reins immediately. Not a day goes by that I dont have a small order of fries. Mr. Hernandez was calling to ask if Mr. Kempczinski would take over the helm of McDonalds. Catherine also spent two years in Internal Audit working on international market audits. We'll email you when new articles are published on this topic. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. From 2016 to 2018, Joe led the High Growth segment as President. My answer is: ensuring the relevance of the brand. Ive taken different lessons from all the leaders Ive worked for and admired. Manu is fluent in Dutch, English, French and German. Executive Vice President and Chief Customer Officer. All Rights Reserved. Please email us at: More than 30,000 McDonalds locations around the world now offer delivery. Morgan earned her MBA from Harvard Business School and her bachelors degree from Dartmouth College. Were rolling out this new cooking procedure around the world. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy Previously, she worked at Nestl Waters North America and served as Education Director for Salish Sea Expeditions. (200003), Boston Consulting Group In following that example, Ive tried to not put a lot of corporate spin and polish on stuff, but to just speak in a pretty open, honest way about how I see things. Pop cultures a great way to do that; our campaigns featuring [rapper] Travis Scott and [singer] J Balvin have paid off in a big way. Post earning a Bachelor of Science degree in Logistics and Distribution from Western Illinois University in Macomb, IL, Marion held distribution roles in sales and operations. Ensuring a consistent brand voice is core to his role, working to advance McDonalds business strategy, communicate the companys purpose and drive greater trust amongst stakeholders. Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitua start-up pioneer in the design, development, production and operation of unmanned aircraft systems. I did spend time up front providing a framework a list of five things to help guide those decisions: Were all in this together. Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. AP News Summary at 11:20 p.m. EST. Everybody was willing to help you.What is something you learned early on that has carried with you into today? Now, we actually have to create some advantage there. What are your values? Early on, there was a lot of trepidation: Well, we dont want to be seen as somehow capitalizing on the pandemic. But our communities wanted to understand how companies like McDonalds were supporting them, and our purpose of feeding and fostering communities was so aligned with the need of the moment. Were going to be transparent with people. Ukraine News. There are people who have been at McDonalds their entire career, who maybe started working in our restaurants who are now in some of the most senior positions in the company or who are franchisees running large patches of restaurant. Definitely one of the things thats gained focus is the need for communication. Born in 1968 in Cincinnati, Ohio Im very proud of having put our values front and center. I focused on being a good listener to understand how people were feeling and what we could do to support them. Voice recognition could be one area to do that. In a press release, McDonalds said Easterbrook, who had been CEO since 2015, violated company policy and demonstrated poor judgment involving a recent consensual relationship with an employee.. I think for us, to be honest, we just had to catch up. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Additionally, weve been able to expand the number of restaurants offering delivery to more than 30,000. McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. We have resolved to cultivating a firm where everyone is valued for who they are and what they bring. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021. Do you see your delivery model changing in the near future? How does the brand remain so cohesive while catering to local tastes?We use the expressionIm sure other companies use it as welltheres freedom within the framework. What were your priorities in your first year as CEO? feel-good moments for everyone. As you hear feedback, you need to pivot and respond appropriately. We think we have an obligation to speak out on those topics. Were making sure that were continuing to offer a better experience on these than anybody else. Whats this we hear about changes to your iconic burgers? So I think our reticence to publicize those things early on was a missed opportunity. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. What are we uncertain about? Chris has more than 25 years of experience working in premier global consumer companies. Im excited about all the opportunities for us there. She first joined McDonalds as Chief Marketing Officer for our UK business and Northern Europe. She currently serves on GreenBiz Groups GreenFin Advisory Board and the First Movers Advisory Board for the Aspen Institutes Business & Society Program. Bethany leads Hamburger University across 8 global locations, providing experiential and virtual learning to upskill restaurant management and crew members. When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. At Boeing, Heidi led initiatives for 160,000 employees across a $76 billion global enterprise and oversaw the companys leadership and learning, talent planning, employee and labor relations, total rewards, and diversity and inclusion initiatives. (200812), Director, corporate strategy and development At each turn, Brian successfully modernized technology systems, built new capabilities, and elevated the role of digital in building relationships with customers to drive growth. My view is that in this day and age, you have no choiceif you want to control the message, you will be an inauthentic brand and you wont have any resonance. Her team also coordinates McDonalds environmental, social and governance (ESG) engagement and reporting. I didnt think that we had contemporized our approach to marketing. Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the companys values are embedded throughout the system as the filter through which all our business decisions are made, bringing its corporate purposeto feed and foster communityto life. Pivot to lunch, I always get the fries. And I feel good about what weve done. Ray Kroc left a legacy. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? Never miss an insight. From here, he moved to roles of increasing scope and responsibility, before assuming the role of Managing Director for the Belgium market in 2001, and Managing Director for the Netherlands in 2005. Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. Today, McDonalds looks like its on track for a rapid recovery and even, perhaps later this year, robust growth in some of its biggest markets. As a brand, you want people to discover you. When you serve as many customers as we do, our customers are society. I dont think we did enough to embrace how we are a part of culture, Mr. Kempczinski said in explaining the launch of the Travis Scott Meal, a wildly successful venture between McDonalds and the celebrated rapper. McKinsey: Are there companies or thinkers that you look to for inspiration? As Executive Vice President and Global Chief Impact Officer, Jon is leading the effort to harness the unmatched scale and reach of McDonalds to affect purposeful change around the world. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing? Just hours after McDonald's had released what Kempczinski, 51, called possibly the "worst" quarterly results in the history of the companysales dropped 24% the CEO joined TIME for a video. But Im now a convert to the spicy. McDonalds is not responsible for the content provided by third-party sites. Something went wrong. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Since joining McDonalds in 2012, Jenny has held a variety of roles related to restaurant and supply chain sustainability strategy and business integration. Catherine was McDonalds Chief Accounting Officer from October 2016 to 2021. In 2012, Paul was promoted to the position of Senior Vice President, Chief Financial Officer, with additional responsibility for the companys Development and Supply Chain functions. Sometimes, having the visibility of McDonalds can be a burden, can make for an easy target. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant. Kempczinski, previously the president of the fast-food giant's US business, has big shoes . Our values front and center President of the Rework America business Network ( RABN ) focused on and. For communication into today that creates interest not responsible for the content provided third-party... 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