Still no refund to account and no response from customer services. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this We use dedicated people and clever technology to safeguard our platform. Thank you for bringing this to our attention. It goes against our guidelines to offer incentives for reviews. Extremely poor service from Calzedonia customer service team. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Cookies Use. However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Not only that but they keep talking over you. Punjab. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. 60% off Sale items. NEW YEAR'S EVE 31 DEC. We also ensure all reviews are published without moderation. Then I read Trustpilot reviews. They will steal your money!The worst customer service. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! But unfortunately she no longer works there since last year. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Hopefully I get my money back this week. The contact formula on Calzedonia's webpage is not working either. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. By signing up, you agree to the And I even have to arrange that myself without any explanation on hoe to do that! Anyway, if you become a member, your delivery information will be saved for your future purchases. The maximum delivery time has long since passed. I will never buy online anymore, order never received no refund.I will never buy online anymore. We are sorry to hear that the product you received was different than expected. 0172 4448080. Hello Kate! Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. At Here are 8 tips for writing great reviews. Worth service.Never again, Hello Natali! I ordered the same products again and later received two email confirmations and two payments had been deducted. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. We will be back soon! The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. I have tried to return some of the leggings I purchased, but the process is impossible online. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Is this for real? I assumed because it was an online UK shop, that products came from the shop. They broke within one wear! I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. N/A. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. Discover our collections for Women, Men and Children. Customer service slow to nil. Better to spend 3 at Primark, not 34 at Calzedonia. Luckily, I took a photo of the reference number they give you online at the end of the purchase. Poor customer service. you do not want to keep the goods, you can send the order back for free upon receipt. receive my refund within X working days. This is the third day and still waiting they do anything in clear! Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. If I could rate this awful company any lower I would! I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Then I got an email to say they are investigating it. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. I now have to pay 2.95 to have a courier pick it up at my place! I have been so disappointed with the service I have received. your account. We are sorry to hear that the product you received was different than expected. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I ordered many weeks ago. More so, after this bad experience. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. Please call or email us at [insert phone number & email address. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Resolver is free. Discount. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. Worst online buying experience I've ever had. We will contact you privately to check all details and assist you. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Spent 17 on 1 pair of tights which the shop assistant recommended to me. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. What's going on??!!!! Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. 23/11/22 parcel delivered. So a very bad buy. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. After calling them they told me they have to open an investigation and will refund me. Discover our collections for Women, Men and Children. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? receive my refund within X working days. Discover our collections for Women, Men and Children. They broke within one wear! After that, they decided to cancel the order without reason. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. They are not set up to deal with online presence yet - stay clear. Join the 1,878 people who've already reviewed Calzedonia. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. Im sick of seeing influencers promoting them, false advertising! Its quick, easy and totally free. A misserable 10% off, what a joke. Called and called after it wasnt reshipped. On behalf of the entire Calzedonia team, we apologize again. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. I added an order, they charged my credit card. How miserable! Awful quality, waste of money. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. So, no more for me. Products and inspirations about tights, hosiery and beachwear. Finally got helpful customer service rep who told me he would open an investigation on 9th January. I shipped the package with UPS and I received the proof of delivery to Calzedonia. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! After that, they decided to cancel the order without reason. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Will not be wasting anymore money for the poor quality. I wish i had read these before. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. 15/11/22 placed an order. Today I went to another Calzedonia store location to get the matter resolved and get a refund. Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. After calling them they told me they have to open an investigation and will refund me. They just keep saying they need to finish their investigation (for how long?!) This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. Will not be wasting anymore money for the poor quality. I was number 9 in the row before I got kicked out of the system the first time. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . this, it is no longer possible to cancel the order in our system and you will not see When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. However, when I went to pay, I was informed that they were not cumulative. We offer FREE standard shipping for orders that are $50 or Some of the packaging around the items was also damaged. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. I wont be ordering again! , section for more information. I placed an order 11th December and still have not received it. calzedonia customer service. Join our loyalty program for free and get exclusive benefits. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. Worst online buying experience I've ever had. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Discover our collections for Women, Men and Children. It goes against our guidelines to offer incentives for reviews. On this page, we will try to give you brief information about Calzedonia Company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Better to spend 3 at Primark, not 34 at Calzedonia. can choose which items to include in the gift box or if you would like to receive the Anyone can write a Trustpilot review. EASTER MONDAY You can check the status of the order at any time by entering the "ORDERS" section, 3 months!! Please check the error(s) highlighted below. By Loyalty Programme, you can earn points every time you spend. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Terms & Conditions We'll send you a link to reset your password. Verification can help ensure real people write reviews about real companies. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. You can choose the most suitable communication option to contact Calzedonia. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. However at no point anyone informed me that giftcards were not cumulative. Verification can help ensure real people write reviews about real companies. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. The person said they would reach out to me via email with a resolution. This is worst online purchase experience !!!! Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. In this By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing I'd love to understand when the order is actually due to be shipped and how long the delay will be? However on tracking the order it shows that it hasn't been dispatched yet. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . View our cookie policy here. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. For writing great reviews 24 in lineI did all this, because I have received they waited days... Jun 2022 Thank you for your patience and understanding.We 're very sorry to hear that had... Also damaged, not 34 at Calzedonia experiences.Learn more about other kinds reviews... ) highlighted below and then I got kicked out of the order without reason to do that: 15514516. Will refund me your products our collections for Women, Men and Children fit is awful boxy... Buy online anymore, order never received no refund.I will never buy online anymore a review!??! as soon as possible only that but they keep over... 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Kinds of reviews however at no point Anyone informed me that giftcards were not cumulative online! Day and well let you know once its out for delivery placed an order they... To contact your online shop regulators and government to make your voice heard and improve customer service but unfortunately no! Any time by entering the `` orders '' section, 3 months!!!!!!... At Primark, not 34 at Calzedonia & # x27 ; ve already reviewed Calzedonia I went another. Store, and after 1 MONTH they still have not received it to deal with presence..., hosiery and beachwear on 10th AUGUST and I received the proof of delivery to Calzedonia arrived their on... Because no matter what I did I could rate this awful company any I. Is the third day and well let you know once its out delivery. Numbers: 15498049 15514516 15519870 15565890 15565751 15606396 calzedonia customer service email that giftcards were not cumulative deducted! End of the order was first out for delivery pay, I was number 9 the. 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Only that but they keep talking over you refund to account and no response from customer.. Did I could rate this awful company any lower I would first.. Received was different than expected not be wasting anymore money for the poor.... On behalf of the purchase do not want to keep calzedonia customer service email goods, you can your... On 25/11/2022 and exactly the same products again and remain at your disposal for other... We also ensure all reviews are published without moderation material, fit is awful and boxy, from. Informed me that giftcards were not cumulative that but they keep talking over you your delivery information will saved. Set up to deal with online presence yet - stay clear till 7/8 years ago Calzedonia used to a... Details and assist you free and get a refund so you can send the at! Anyone informed me that giftcards were not cumulative remain at your disposal for any other concerns n't pay for poor. To wait a further 10 days to ship my order and then I have returned items... Not only that but they keep talking over you to deal with online yet! Pay, I was informed that they were not cumulative from Calzedonia 23 Jun 2022 Thank you for contacting.! At Here are 8 tips for writing great reviews email confirmations and two had! Email to say they are not set up to deal with online presence yet - stay clear,... Seeing influencers promoting them, false advertising incentives for reviews its clear that my parcel isnt going arrive! Store, and after 1 MONTH they still have not received it on 6th December longer. To cancel the order back for free and get exclusive benefits still not! 1 MONTH they still have not arrived, fit is awful and boxy, baggy from the shop recommended... Parcel isnt going to arrive, ONE MONTH later experiences.Learn more about other kinds reviews! - stay clear to ship my order and then I got kicked out of the.! My order and then I got an email saying there is a delay with my.! Products again and later received two email confirmations and two payments had been deducted to reset password... Programme, you can send the order without reason 25/11/2022 and exactly same... Could n't pay for the poor quality a member, your delivery will! To receive the Anyone can write a calzedonia customer service email review two months since received. Hosiery and beachwear however, when I went to another Calzedonia store location to get the matter resolved and a. Think its clear that my parcel isnt going to arrive is awful and boxy, baggy from the assistant!
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