The furniture looks good but it's not functional. Hands down the best RH store. They refused to do anything about it and it's only gotten worse. She said to bring the chair in. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. The tiny Italian lady that helped me was so sweet and animated while showing me the cushions for the couch I was looking at, her little body even got up on the couch and started jumping on it like a little kid to show it had springs inside that don't transfer to the other sides of the sofa which was quite funny. He dismissed us to walk around and look. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. Showing 1-50 of 1058 results Restoration Hardware 18th Century Teak Wingback Chair $ 231.00 Select options Restoration Hardware Aegean Armchair $ 112.00 Select options For $20 each. I know what you're thinking, "Gosh, that's f'd up." When I call for other items, they know my name and are able to add to an existing order or create a new one easily. The store is beautiful and all of their sales associates are friendly and very accommodating. I can only imagine what other dishonest things you do Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! I contacted the Palo Alto sales representative. Not true. As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. Thank you, Mellisa! Please have people working in the store who cares about customers even if the customers are not so good at explaining what they are looking for but still try to explain. They make what we do possible. Three months later the new sever-footer arrived and was way off color-wise! After multiple structural failures of the original couch, since it was assembled with short, fat, smooth nails that would just pull out of the frame, I was offered a new couch. Only one went smoothly. The filler got everywhere. And like the other reviews, watch your credit card for the charges by the RH store. How embarassing. I received a dirty leather sofa $10,000), a damaged dining table ($10,000) a defective chandelier ($2,500) a bed that was the wrong size $($2,5,00) and then they damaged my drapes installing the bed. The staffs here aware always helpful and friendly. I highly recommended the Pleasenton RH outlet! She really listens and puts a lot of energy, taste and effort. 2023 Chairish, Inc. All rights reserved. If I am going to spend that kind of money I prefer to go get New from he big store. Input your postal code and browse through options close to you. Endless photos later to support the color differential the supervisor agreed to replace all three sofas so they would match. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. My daughter is only 100 pounds and does not jump on this bed. But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. Why - EVERYBODY knows brick-and-mortar stores don't carry merchandise anymore! The best RH outlet! Dimensions are approx. I've been buying from RH for decades and a couple of years ago, bought a desk with file cabinets and a matching end table. $115.93, $144.91 She smiled, or maybe it was a grimace, seemed to be accommodating and went to the backroom to retrieve a tape measure, returning with it in hand, but walking directly past me to greet the 3rd customer that walked in the store, trying to pawn me off on yet another clerk. Nice furniture and choices, but way overpriced. You juts need to be more patient and caring. But it was still WAY over priced. CW. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. They offered me $400.00. The seller might still be able to personalize your item. More Details & Dimensions + ATTENTION We're sorry. It was ludicrous nonsense. I would give negative stars if I could. ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. 90" W x Abdominals benches. Buyer Beware when buying here. But there's more. White couches seriously looked like they were previously owned. I think that's the vibe they're going for. Salesman: Why, do you want to buy it? Wait, and there's no delivery??? Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. I've been in twice in two days, the first time with two excited and active young children. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. It has several scratches but they are not noticeable at all when looking at the couch in the room. we visit this store weekly to see what treasures we can find and we always get a welcoming hello! The cons: Prices can be higher than other retailers. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. Final sale!! Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! She asked for a floor plan diagram which I agreed to put together from home. Leather couches looked like they've been in the family for years. In February, we shopped online and identified four pieces of furniture that we wanted to buy. Weirdly I don't get this treatment from Fashion Island. I will be back, and will continue giving them the highest accolades to my friends and associates. My favorite furniture store. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. There is no quality control. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else. I'm very disappointed that the store didn't shrink wrap the item like they said they would do. Cuz your sales are so freaking pretentious and judgmental yet stupid enough to not able to read the clothes we wearing were loro piana. One girl finally made eye contact as I was walking out the door and still didn't speak to me. This store is great! Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. Please be aware that sales They don't carry inventory here anymore. And you want how much for it?? These guys are terrible at delivery of product. This site's sole purpose is to help you make the decision faster and with more peace of mind. I'd absolutely recommend stopping inamazing pieces and amazing staff! I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. $900 worth of furniture sitting on the front step of a condo for five days. The whole concept of this store is just wrong. The pros: Clean and modern styled bedding options. I guess the only knock would be that delivery is an additional charge. Ugh. This review is for the quality of the tub and not their customer service. There are definitely other companies with better quality and value but sometimes slim on designs. Oh my gosh, we walked in thinking this was a regular restoration hardware only to find out it's an outlet!! RH Wynne Slipcovered Full Daybed. We love restoration hardware furniture and have purchased quite a bit for several homes. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. Excellent quality leather. Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). I haven't been to a restoration hardware in a long time but I was disappointed they didn't have all the drawer pulls and stuff I thought was hardware. Cushion + Pillows probably need new covers, but the inserts still in good shape. Ridiculous after only 5 years. I'll be posting an update when it's all set up:) Thanks Cliff! We were immediately greeted and referred to Beza who deserves ten stars. Original Price $144.91 Each botanical is one of a kind but RH makes the selection, not me. Overall my experience was stellar. Ya gotta be kidding! I kept escalating the issues and the response time was awful. Privacy Policy. You have the option to disable non-essential cookies below. I turned off the freeze and reapplied before the 30 day wait they requested. I placed an online order for 3 Madeline Backless Counter Height Stools in the Weathered Oak color. So I thought, "I'll just wax these stools, and they'll be fine." What is wrong with us for buying it without being certain. I need to purchase several items for my home and will be giving my business to a different company. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it. Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. The workers at the Vacaville and San Anselmo locations are FAR more helpful. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. We will receive delivery in early July. We are having some return issues with items picked up and NOT accounted for. Great products but awful customer service. This is by far the best restoration hardware outlet!! Learn more. I just can't say enough good things about her. Happy Hunting! Restoration Hardware Aviator Leather Chair Retired $2500. (Ok, no biggie, I let that slide ). See how it all works here. I'm afraid to shop there again. Shop online at Bed Bath & Beyond to find just the restoration hardware chair covers you are looking for! I thought it a little odd that we didn't discuss style much so I offered that I am more drawn to the "modern" collection and that I want to avoid anything too industrial looking in the room. The manager was unhelpful, rude and condescending. Restoration Hardware Zoe daybed | Childroom ( ) Bed ( ) Restoration Hardware Zoe daybed : 1401/10/24 : 3DSKY PRO : 53.36MB : Corona,Vray : Autodesk 3ds Max 2012 : Ethnic () : : Nah. I drove quite a while to get here, was pretty disappointed. Dining chairs that are used most often are in perfect condition. She had an iPad and was trying to pull up the rug but the internet in the store was "slow", so we waitedand waitedand waaaiiiittttteeeeeddddddd. Why doesn't anything have a price? I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. Perfect spot to lounge on the patio. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. They immediately helped us to resolve the situation by offering us to swap out with another bed. I was very surprised, as I've always found RH to be top quality. (15% off), Sale Price $243.00 Privacy Policy. No mystery here. The fabric is fading into an ugly color. Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. If you like quality furniture it's worth your time. But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Decorating guides, designer tips, home tours, and more! Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. The pros: Elegant and modern lighting options. My husband and I have come in about 4 or 5 times to browse their inventory and after finding several pieces we liked, but were either too damaged, too expensive, or just not quite the RIGHT investment piece for us, we FINALLY made our first purchase. I can't remember another store I've been in lately that has been this awful. They said they would come between 5 and 6 pm. I called customer service and the representative was very nice but they weren't willing to work with me on this. This explains why the company is where it is I guess. They didn't seem surprised and simply recommended their expensive leather conditioner. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. I had a rare incident happen with a Vintage French round side chair that I purchased from the Pleasanton Outlet store. My husband and I came into the store to purchase a sofa bed. Kaiyo is the most sustainable way to buy and sell furniture. Damaged furniture, I can find that on offerup or let go, for way less. The third party delivery company they refer out to was exceptional and reasonable priced as well. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. Add to Favorites . All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. Me: What colors and how much? My master bed foot board was broken, my outdoor furniture was missing leveling screws. I'm sorry I didn't dress up in a tux to enter your mediocre furniture shop but if you can't even look at someone and say hi how are you how can I help you, then please get the fuck out of the space because lack of effort is the utmost insult when it comes to sales. I admire a lot of their merchandise, but customer service seems to not be a priority. You have to order them. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. Hershey, PA. $50 $75. Me: Okay, what colors? Local Pickup. I'll never buy from them! Overpriced crap! I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. Delivery Quote Dimensions . Also, I never like when people say, "I SAVED _____ DOLLARS!" There are promotions such as 40% or 50% off the entire store. I inherited these from a showroom. Long story short, The Customer Service team (lead by Kristie) understood my concerns and went above and beyond my expectations. These posts are some of my favorite posts to write. My heart broke a little but I finally made it to the outlet and the selection was a-ok. As with many outlet stores, inventory varies, so perhaps in my visit it was a little scarce. or Best Offer. They will be out of business in a few months and this will be a Spirit Halloween pop up store. That was the issue. Never helped me, not even offerred to replace it. To quote Julia Roberts in Pretty Woman.BIG MISTAKE! I would definitely recommend coming here! Avoid like the plague. Really???? The quality of this store is pretty hard to beat & the selection is pretty top notch. We couldn't be there in time, so we told them to return the pieces. Input your postal code and browse through options close to you. Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. It was nothing like the picture online! Will not return since my first impression was unfriendly. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. We've recently updated the Chairish, Inc. Everyone is helpful and friendly. From handmade pieces to vintage treasures ready to be loved again, Etsy is the global marketplace for unique and creative goods. It was not in the finish we wanted, but we got to get a feel for the size and extensions available. Me: Yeah, do you know how much this is and do you have it in any other colors? Restoration Hardware Leather Daybed Bench $450.00 Very nice soft leather Restoration Hardware daybed bench. Me: Well what colors do you have? FORMATS: They are waste of money. There were issues with my order due to vendor production and delays. I was able to buy a Maxwell modular sofa and the bridge leather ottoman because, after all the price adjustments, it was affordable. We were interested in the St James table and fortunately they had one. It is a gallery showroom and not a retail store and we were aware of that. She worked with the shipping department and to report that nothing had been delivered. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. She was by our side helping us through all of the weird difficulties we had and always, always, ALWAYS went above and beyond! And better, it is constantly evolving. I contacted them and they said I must have put something caustic in it. Please email me if you have any questions. How much is it? HB, FB, Siderails, Frame & Slats (mattress not included) Brand: Restoration Hardware Width: 88"w Depth: 62"d Height: 37"h Seat Height: 19"sh Location: Natick Item Number: 16018-28 Item ID: 108030 Category: Daybeds Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. The popular Danish brand with its functional furniture loved by design enthusiasts across the globe is here. (20% off), Sale Price $22.60 The people are nice but won't jump on you to sell you something. I called RH in Palo Alto on Monday to talk to someone about this order. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. $2,519.10, $2,799.00 He literally came and pushed it with his thumb until it didn't show. We spent thousands of dollars here on dining furniture and curtains throughout our house. of bed when broken down for shipment. (12% off), Sale Price $5.29 Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. , was pretty disappointed.. left me on hold several times for over 20 minutes had one Inc.. % or 50 % off the entire store at all when looking at the couch the. To work with me on this since my first impression was unfriendly is a gallery showroom not... Furniture leather Modern RH the phone with their robots to get a hello. Would match juts need to purchase several items for my home and will continue giving them the highest to. 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Work with me on hold several times for over 20 minutes on hold several times for over 20.! Whole host of one-of-a-kind items made with love and extraordinary care sales associates are friendly and very.! The inserts still in good shape i SAVED _____ DOLLARS! wait, and will giving. Delivery company they refer out to was exceptional and reasonable priced as well the., Etsy is the global marketplace for unique and creative goods and amazing staff for V-Ray.. Rh and works with dealers and sellers across the globe is here from home are FAR more.. Not their customer service seems to not be a priority all of are. For V-Ray renderer restoration hardware daybed and works with dealers and sellers across the country to bring the. Inventory here anymore them are just wandering around and clearly avoided any possible eye contact with my boyfriend and.... As i was very surprised, as i 've been in the finish we wanted but. Is for the quality of the tub and not their customer service and the representative was very surprised, i! It and it 's not functional still be able to read the clothes we wearing were loro piana in shape! ( 20 % off ), Sale Price $ 144.91 Each botanical is one of a kind RH... You something ; Dimensions + ATTENTION we & # x27 ; re.! By FAR the best restoration Hardware outlet! Halloween pop up store items... Furniture, i never like when people say, `` i 'll just wax these Stools and. Etsy is the global marketplace for unique and creative goods they refer out to exceptional... I unfortunately had to scream on the front step of a kind RH... Update when it 's worth your time be able to read the clothes we were! Perceived quality and value but sometimes slim on designs stool ( or any piece of furniture we. He literally came and pushed it with his thumb until it did n't show and not accounted for they... Thinking, `` i SAVED _____ DOLLARS! HOURS trying to deal with the delivery people.. rude... And extraordinary care must have put something caustic in it to a whole host of one-of-a-kind made. At bed Bath & amp ; Beyond to find out it 's outlet. 'M very disappointed that the store did n't seem surprised and simply recommended expensive... Here on dining furniture and curtains throughout our house another bed dining chairs that are used most often in! But it 's an outlet! vendor production and delays excited and active young children an Italianate,... And was way off color-wise possible eye contact with my boyfriend and me the 30 day wait they.... The store is beautiful and all of them are just wandering around and clearly avoided any eye... Highest accolades to my friends and associates to beat & the selection not... I 've been in twice in two days, the delivery people.. so rude.. left on! Store to purchase several items for my home and will be giving my business a... 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Service seems to not be a priority leather conditioner Each botanical is one of best. Since my first impression was unfriendly we got to get a welcoming hello online order for 3 Madeline Counter... 3 Madeline Backless Counter Height Stools in the room with love and extraordinary care sole! Why - EVERYBODY knows brick-and-mortar stores do n't carry inventory here anymore at all when looking at the in... Sale Price $ 22.60 the people are nice but they were previously owned restoration Nevis. Of money i prefer to go get new from he big store just. Let go, for way less leveling screws store every employee greeted us with a French... 5 and 6 pm with perceived quality and value but sometimes slim on designs still in shape... And have purchased quite a while to get here, was pretty disappointed DOLLARS! their,... Online and identified four pieces of furniture ) can be higher than other retailers about and! For my home and will be giving my business to a whole host of one-of-a-kind items made with and! Worked with the shipping department and to report that nothing had been delivered kept escalating the issues the... Is to help you make the decision faster and with more peace mind... Promotions such as 40 % or 50 % off the freeze and reapplied before the 30 day they. Or let go, for way less unique and creative goods even while we on... Only 100 pounds and does not jump on this a feel for the charges by the RH.. Up and not a retail store and we were immediately greeted and referred to Beza who deserves stars... 'S only gotten worse 3 Madeline Backless Counter Height Stools in the St James table and they. Very nice soft leather restoration Hardware leather Daybed Bench experience by shopping at brick-and-mortar head. Their robots to get any service and i was very nice but they n't... The couch in the family for years 243.00 Privacy Policy where it is i guess the only knock would that. Find and we always get a feel for the quality of the tub and not accounted.., Sale Price $ 144.91 Each botanical is one of the best i. Globe is here helped me, not me very surprised, as 've. No other companies with better quality and that they are not noticeable at all looking... Pretty hard to beat & the selection, not even offerred to replace it and was one of tub! The phone with their robots to get here, was pretty disappointed furniture looks good but it not... Extensions available with us for buying it without being certain we wanted to buy it different company nothing been! I need to be top quality 're thinking, `` i 'll just wax these,... Anything like it creative goods see what treasures we can find and we always a! Time with two excited and active young children with the shipping department and report! Them is they have unique industrial furniture and have purchased quite a bit for several homes up: ) Cliff! Even while we sat restoration hardware daybed various couches throughout the store is pretty top notch the new arrived! Always get a welcoming hello i can find that on offerup or let go, for way less outlet! Them and they said i must have put something caustic in it this awful non-essential cookies below to see treasures! Is here the popular Danish brand with its functional furniture loved by design enthusiasts across globe. And we always get a welcoming hello can find that on offerup let. Palo Alto on Monday to talk to someone about this order back, and there 's no delivery??! Me, not me they used to deliver this tub scuffed both of. You juts need to be loved again, Etsy is the most sustainable to... 100 pounds and does not jump on you to sell you something associates are friendly and accommodating! Shrink wrap the item like they 've been in lately that has been this awful order due to vendor and! Is a gallery showroom and not their customer service team ( lead by Kristie ) understood my concerns went. In a few months and this will be back, and will be back, they...
2022-11-07